Lead Hyatt Regency Vancouver’s front office with robust guest service and people management skills in a customer-focused Rooms division role.

The Front Office Manager oversees Assistant Front Office Managers, Front Desk Hosts, Guest Service Agents, and Switchboard Operators. Reporting to hotel operations leadership, this manager directs Front Office and Guest Services operations while developing colleagues. The position supports guest satisfaction, team performance, and financial results.

Key Responsibilities:

- Direct Front Desk, Guest Services, and PBX operations
- Recruit, mentor, coach, and develop department colleagues
- Establish service standards and resolve guest concerns
- Manage budgets, payroll, and labor productivity
- Coordinate operations with Housekeeping, Engineering, Security, and F&B;

Requirements:

- Minimum four years of progressive hotel Rooms Management experience
- At least two years managing within the Rooms Division
- Strong leadership, coaching, mentoring, and communication skills
- Proficiency in Microsoft Word and Excel
- Legal eligibility to work in Canada

Bring Rooms Division leadership, guest service expertise, and colleague development skills to Hyatt Regency Vancouver’s Front Office.

📌 Front Office Manager Hyatt Vancouver
🏢 Hyatt Hotels
📍 Vancouver