Lead business transformation in a hybrid Whitby role, using process improvement and data analysis to modernize customer services at the Region of Durham.

As Specialist, Business Services, you will support Service Durham’s Service Strategy and Transformation team. The work connects customer experience, digital platforms, workflow redesign, and operational performance. You will translate customer and service insights into practical requirements, recommendations, and implementation plans.

Key Responsibilities:

- Lead service reviews, process improvement, and business transformation initiatives
- Analyze operational, customer, financial, workforce, and digital-channel data
- Develop process maps, journey maps, blueprints, and workflow documentation
- Translate findings into requirements, user stories,



and acceptance criteria
- Develop dashboards, performance measures, reports, and transformation frameworks

Requirements:

- Post-secondary degree or equivalent education and experience
- Several years of relevant business analysis or transformation experience
- CBAP, PMP, Lean Six Sigma, or CCXP certification
- Experience with dashboards, KPIs, Power BI, Excel, or reporting tools
- Solid analytical, facilitation, communication, and report-writing skills

Bring process optimization, business analysis, and customer experience expertise to Service Durham’s modernization initiatives in Whitby.

📌 Business Transformation Specialist Whitby
🏢 Durham Region (The Regional Municipality of Durham)
📍 Whitby