As the first of its kind in Kelowna, Crisis Response,Community Led (CRCL) represents a bold shift in how we respond to mental healthand substance use crises through mobile, non-police, consent-based andculturally safe response to individuals aged 13+ experiencing mental health orsubstance use crises. We are seeking a CRCL Team Lead to support the team withthis transformative initiative in Kelowna as part of a broader provincialmovement to reimagine crisis care. This is a rare chance for passionate,values-driven leaders with extensive experience in crisis response and teammanagement to help bring this vision to life. Learn more about the provincialCRCL initiative at https://www.crisiscentre.bc.ca/crcl.

CMHA Kelowna& District is hiring a full-time, 10-month term, CRCL Team Lead for the Crisis Response, Community-Led(CRCL) program. This position is available as of January 2027 and offers a workschedule of 40 hours a week with a typical work week of Monday – Thursday11:00am - 9:00pm, with a biweekly rotational Thursday schedule of 9am-7pm.

WHO IS A CRCL TEAM LEAD?

The CRCL Team Lead providesleadership, operational oversight, and supervisory support for the CrisisResponse, Community-Led (CRCL) Team, which offers immediate crisis andde-escalation services for individuals aged 13+ experiencing mental healthand/or substance use-related crises. Reporting to the CRCL Manager, the TeamLead ensures the delivery of high-quality, trauma-informed, andharm-reduction-based services through compassionate team supervision, systemcoordination, and operational management. The CRCL Team Lead fosters acollaborative, equitable, and supportive team environment that centers staffwellness, transparency, and accountability,



while also maintaining strongrelationships with community service providers, emergency services, andclients.

WHAT DOES A CRCL TEAMLEAD DO?

- Oversee day-to-day operations of the CRCL team,including team scheduling, coverage, and resource allocation
- Manage staff schedules, timesheet approvals, andleave requests to ensure continuous, equitable service delivery
- Ensure quality control and compliance withoperational protocols; report regularly to the CRCL Manager
- Oversee the management of outreach supplies andresources (e.g., harm reduction supplies, food, clothing)
- Support ongoing planning, evaluation, andimprovement of CRCL systems and protocols
- Participate in internal and external reportingand help develop program frameworks aligned with community needs andorganizational values
- Provide clinical and peer-based supervision for CRCLstaff
- Conduct daily check-ins, debriefings, and 1:1staff supervision to support team mental health and performance
- Supervise documentation ensuringconfidentiality, safety, and data accuracy
- Support recruitment and onboarding of new teammembers in collaboration with the CRCL Manager
- Ensure the team is equipped with appropriatetools and knowledge to work effectively and safely in the field
- Provide ongoing staff development, includingtraining, coaching, and mentoring
- Provide program coverage during staff absences




- Support the delivery of trauma-informed,community-based crisis services grounded in harm reduction, cultural humility,and anti-oppressive practice
- Provide direct service support and emergencyinterventions (e.g., First Aid, Naloxone) when required
- Foster and maintain effective workingrelationships with community partners and emergency services personnel
- Performs other related duties asassigned

QUALIFICATIONS & EXPERIENCE:

- Degree in Health or Social Services (e.g.,Public Health, Social Work), or an equivalent combination of education andexperience
- Minimum 3-5 years’ relevant experience workingin mental health, substance use, crisis response, or harm reduction serviceenvironments
- Minimum 1-3 years' experience in supervisory orcoordination roles
- Reliable vehicle with ability to travel betweenfacilities and other locations on a frequent basis
- Valid Class 5 driver’s license with a Driver’sAbstract & ICBC Claims & Insurance History Record
- Criminal Record Check clearance in theVulnerable Sector
- Certificates in ASIST, CBT, DBT, First Aid,CPR-C with AED, Mental Health First Aid and Naloxone considered an asset
- Experience working in the non-profit sectorconsidered an asset
- Strong verbal and written communication skills
- Demonstrated cultural humility with the abilityto build trust with marginalized populations
- Ability to navigate emotionally charged andhigh-risk scenarios with empathy and professionalism
- Skilled in cultivating respectful, collaborativerelationships with staff, peers, community partners, Indigenous communities,and law enforcement (e.g., RCMP, bylaw, etc.)
- Demonstrated leadership experience in s

📌 CRCL Team Lead (Kelowna)
🏢 Canadian Mental Health Association
📍 Kelowna