Lead partner onboarding, integrations, and operational systems at Thumbtack in a virtual-first model supporting teams across the U.S. and Philippines.

As Manager, Operational Foundations, you will manage three to four people within Partner Operations. You will strengthen onboarding, partner finance, reporting, internal tooling, and support capabilities. The work combines APIs, integrations, automation, and cross-functional partnership with Product and Engineering.

Key Responsibilities:

- Own partner onboarding from application through launch
- Track conversion, bottlenecks, and time to integration
- Oversee integration support and escalation paths
- Build knowledge bases and self-serve troubleshooting resources
- Set tooling and automation strategy for Business Development

Requirements:

- 5+ years in partnership, developer, technical, or business operations
- 2+ years managing and developing people
- Experience improving onboarding or support processes
- Technical fluency with APIs, integrations, and data flows
- Solid analytical and program-management skills

Bring systems thinking, people leadership, and technical fluency to scale Thumbtack’s partner operations foundation.

📌 Manager Partner Operations Foundations (Canada)
🏢 Thumbtack
📍 Canada