Process Full Time Coquitlam, BC Hybrid $60,000 - $80,000 CAD per year

Help customers solve problems, keep equipment operating, and bring great technology to life.

Combine customer relationship management, technical troubleshooting, and hands‑on repair in a role where your work makes a real difference.

ABOUT US

At Aarcomm Systems, we design and manufacture advanced radio remote control systems that are revolutionizing how mobile equipment is operated in the field. Our team is bold, cutting-edge, and passionate about bringing next‑generation technology to life.

Our Core Values are:

- Dig Deeper: We're naturally enthusiastic, curious, and open-minded.
- Build with Heart: We care deeply about our people and our customers.
- Push the Limits: Bold and adventurous, we break through barriers and rethink what’s possible

We are proud of our culture. You’ll be part of a team that is smart, hardworking, professional, and creative. Our environment is friendly, inclusive, multicultural, and high performing. We take our work seriously, support each other, and genuinely enjoy working together.

ABOUT THE ROLE

You’ll play an important role in helping customers get the most from our products. This is a hands‑on, varied position that combines technical support, hardware repairs, troubleshooting, and backup customer service.

Respond to customer inquiries, investigate product issues, work through troubleshooting steps, and help coordinate solutions when more complex technical expertise is needed. You’ll also work directly with hardware, processing repairs and supporting the team in identifying and resolving product issues. You’ll provide customer service backup when needed, including looking up sales orders and keeping customers informed about order status.





This is an opportunity to build your technical knowledge, develop strong product expertise, and work closely with a knowledgeable team in an engineering‑led environment. You’ll become a trusted point of contact for customers and a valuable contributor to the team.

ABOUT YOU

You’re someone who enjoys helping people, figuring out how things work, and finding practical solutions to problems. You understand that great customer support is about more than answering questions. It’s about listening carefully, building trust, asking the right questions, and helping customers feel confident that their concerns are being addressed.

You bring strong communication skills, sound judgment, and a natural curiosity about technology. You’re comfortable supporting customers with different levels of technical knowledge, from experienced OEM contacts to equipment operators who need clear, straightforward guidance. You take ownership of issues, stay organized, and know when to investigate further or bring in additional expertise.

You don’t need to know everything on day one. What matters most is your customer-first approach, technical aptitude, willingness to learn, and ability to follow through.

WHAT YOU’LL DO

Technical Support: Respond to customer inquiries by phone, email, and support ticketing systems. Gather information,



troubleshoot product issues, guide customers through potential solutions, and elevate more complex problems when needed.

Customer Relationships: Build rapport with customers across different technical backgrounds. Communicate clearly, manage expectations, ask thoughtful questions, and help customers work toward practical solutions.

Hardware Repairs: Process repair requests and perform hands‑on repair work. Depending on the issue, this may include soldering, electronic circuit troubleshooting, and mechanical assembly.

Troubleshooting and Quality: Investigate product issues, document findings, and share recurring concerns or customer feedback with internal teams to support ongoing product quality and improvement.

Customer Service Support: Provide backup coverage for the customer service function when required. Look up sales orders, respond to order status inquiries, and ensure customers receive timely, accurate updates.

Documentation and Systems: Maintain accurate records of customer interactions, technical issues, repairs, and order information in internal systems.

Team Collaboration and Learning: Work closely with customer service and technical colleagues, build your knowledge of Aarcomm’s products, and take ownership of developing the skills needed to support customers effectively.

WHAT YOU BRING TO THE TABLE

- A technical diploma, certificate, or degree in electronics, computer science, systems, or a related field.
- 2–3 years of customer‑facing experience, ideally in customer service, technical support, or a similar environment.
- Strong written and verbal English communication skills, including confidence speaking with customers over

📌 Technical Support Rep (Coquitlam)
🏢 Aarcomm Systems
📍 Coquitlam