Lead UHN West Park Assessment Centre operations with strategic leadership and expertise in independent assessments, SABS legislation, and healthcare services.

As Senior Manager, you will oversee multidisciplinary assessment operations for insurers, legal stakeholders, disability management organizations, employers, and healthcare professionals. Reporting to the Senior Director, Altum Health, you will guide service delivery, quality improvement, financial management, regulatory compliance, and sustainable growth. This permanent full-time role follows Monday to Friday hours and requires hybrid onsite presence at West Park Healthcare Centre or other GTA locations.

Key Responsibilities:

- Oversee daily operations and effective assessment service delivery
- Develop operational strategies, procedures, and performance metrics
- Monitor service volumes, resources, scheduling, turnaround times,



and satisfaction
- Lead quality assurance, process improvement, and regulatory compliance
- Manage client relationships, contracts, concerns, and expectations

Requirements:

- Bachelor's degree in healthcare, business, health, or rehabilitation sciences
- Seven to ten years of progressive leadership experience required
- Experience managing multidisciplinary healthcare service delivery operations
- Experience with insurers, disability management, medico-legal, and healthcare stakeholders
- Expert knowledge of SABS legislation and independent evaluations

Bring operational leadership, financial management, and assessment expertise to advance UHN West Park services across the GTA.

📌 Senior Healthcare Operations Manager (Toronto)
🏢 University Health Network
📍 Toronto