Support FLSmidth employees onsite with Level 2 troubleshooting across hardware, software, connectivity, and workplace technology. Work fully onsite with occasional regional travel.

This hands-on IT professional provides enterprise support at assigned business locations. You will resolve issues through ServiceNow, maintain operational readiness, manage assets, and support onboarding and offboarding. The work also involves coordinating with Global IT teams and external vendors.

Key Responsibilities:

- Deliver Level 2 support for devices, printers, and meeting rooms
- Resolve incidents and requests through ServiceNow with transparent documentation
- Maintain operational site technology and end-user devices
- Install, replace, troubleshoot, and cable physical infrastructure




- Support onboarding, offboarding, and equipment lifecycle activities

Requirements:

- Three to five years in IT or desktop support
- Enterprise onsite experience resolving hardware and software issues
- Knowledge of Windows, Microsoft 365, and workplace technology
- Understanding of networking, connectivity, cabling, and network equipment
- Flexibility for fully onsite work and occasional regional travel

Bring hands-on troubleshooting, ServiceNow experience, and customer-focused support to FLSmidth’s onsite IT operations.

📌 Onsite Level 2 IT Support Specialist (Vancouver)
🏢 FLSmidth
📍 Vancouver