Lead 24/7/365 technology operations from Moneris’s Etobicoke office, combining monitoring, observability, and incident management with remote flexibility.

As Senior Manager, Technology Operations Centre, you will direct operational delivery supporting critical business services. You will guide event management, automation, recovery solutions, and service standards. The role partners with technology and business leaders to embed reliability requirements into current services.

Key Responsibilities

Lead 24/7/365 Technology Operations Centre service delivery

Govern monitoring, alerting, observability, and event management platforms

Implement automated incident recovery solutions and operational standards

Establish metrics measuring service availability, reliability, and TOC effectiveness





Coach technical professionals through objectives and development plans

Requirements

Bachelor’s degree in technology or related discipline

Minimum 12 years in technology operations or service delivery

Minimum 7 years of technical leadership and people management

Expertise with ITSM, monitoring, logs, and application performance tools

Knowledge of servers, containers, storage, and networking

Bring strategic leadership, observability expertise, and automation experience to Moneris’s critical technology operations in Etobicoke.

📌 Senior Technology Operations Manager (Winnipeg)
🏢 Moneris Solutions
📍 Winnipeg