Lead 24/7/365 technology operations from Moneris’s Etobicoke office, combining monitoring, observability, and incident management with remote flexibility.As Senior Manager, Technology Operations Centre, you will direct operational delivery supporting critical business services. You will guide event management, automation, recovery solutions, and service standards. The role partners with technology and business leaders to embed reliability requirements into recent services.Key Responsibilities:

Lead 24/7/365 Technology Operations Centre service deliveryGovern monitoring, alerting, observability, and event management platformsImplement automated incident recovery solutions and operational standardsEstablish metrics measuring service availability, reliability,



and TOC effectivenessCoach technical professionals through objectives and development plansRequirements:

Bachelor’s degree in technology or related disciplineMinimum 12 years in technology operations or service deliveryMinimum 7 years of technical leadership and people managementExpertise with ITSM, monitoring, logs, and application performance toolsKnowledge of servers, containers, storage, and networkingBring strategic leadership, observability expertise, and automation experience to Moneris’s critical technology operations in Etobicoke.

📌 Senior Technology Operations Manager (Winnipeg)
🏢 Moneris Solutions
📍 Winnipeg