Reporting to the Vice-President, Students, the Associate Vice-President (AVP), Student Experience and Success is a senior member of the management team who works closely with the Vice-Presidents, Deans, Associate Deans, Academic Chairs as well as other senior management staff across the institution. The incumbent is responsible for directly overseeing a range of Student Affairs units, including Student Success and Learning (Student Learning Services and Academic Advising), Student Community Standards, Dating, Domestic and Sexualized Violence support, Career Services, Access and Inclusion Services, the Iniskim Centre, Wellness Services, Multi-Faith support, and Residence Services.

The Associate

Vice-President leads the development and implementation of seamless integrated services that facilitate students' transitions to university and that engage and support students throughout their studies. Alongside the Vice-President, the incumbent provides counsel, support and leadership in aligning Student Affairs programs and initiatives with the University Strategic Plan, the Students Division Strategic Plan, the Academic Plan, and major objectives established across the entire Students portfolio. The AVP, Student Experience and Success, provides strategic leadership and direction to enhance the holistic student journey-from matriculation through graduation and beyond.

This role is responsible for creating an inclusive, engaging, and supportive environment that promotes student learning, well‑being, persistence, and post‑graduate success. The AVP leads efforts that connect academic and co‑curricular life, ensuring that all students thrive and achieve their full potential. Ensure that policies and associated appeals processes are applied equitably to students and faculty.

Recommend staffing levels, establish performance levels, evaluate performance and create and update position descriptions appropriate for the positions needed to support the work of the Students Division. This could include limited term/flexible positions for project‑specific work in addition to the management of full‑time, continuing roles. Responsible for the entire life cycle of staff management, including the hiring of staff, conducting annual performance appraisal assessments for direct reports, engaging in development/coaching of employees, engaging in performance management and off boarding.

Define projects, tasks, responsibilities, roles and the setting of priorities Ensure the development of staff skills and capabilities through mentoring,



coaching and support of training and professional development opportunities.

Ensure Student

Affairs operations are in alignment with applicable collective agreements and University Policies. Structural and Strategic Planning Anticipate and interpret future trends by drawing on experience and knowledge of best practices to make decisions, problem‑solve, and align people and resources in increasingly challenging and complex situations. Define the future direction and organization of Student Affairs departments, teams and programs and apply this vision to institutional strategic planning processes, including the University Strategic Plan, the Students Division Strategic Plan, the Indigenous Strategic Plan, the Academic Plan, and the Strategic Enrolment Management Plan.

Champion and lead Mount Royal's desire to be recognized as a national leader in Student Affairs. Work closely with the Vice‑President to identify and secure funding sources for the provision of existing and new student services, to establish and achieve Strategic Enrolment Management objectives, and to broadly support the academic mission of the institution. Represent the Students Division, as well as the University at large, on a variety of institutional, provincial and national committees, working groups and advisory boards.

Program and Policy Steering Lead and/or engage in iterative review cycles for institutional policies that directly impact the student experience, including the code of student community standards, the code of student academic integrity, the gender‑based violence and misconduct prevention response policy, and the student accommodations policy. Analyze survey data and customised reports to assess program outcomes and to recommend improvements. Liaise with academic faculties and with key stakeholders, such as Legal Services and Security Services, to identify and address gaps in the provision of services and support to students.

Develop, implement, monitor and assess programs and activities related to the student experience, student leadership, student transition and experiential learning, and student community standards.

University

Master's Degree and/or relevant post‑graduate studies in Higher Education Administration,



Student Affairs, Counseling, Educational Leadership, or a related field. ~ Doctorate or multiple post‑graduate credentials preferred. ~10 or more years of senior (Director‑level or above) experience in post‑secondary administration and service delivery within Student Affairs. ~ Significant professional experience managing student conduct and gender‑based violence cases, in supervising misconduct and sexualised violence response teams and in facilitating misconduct hearings, along with demonstrated leadership in the development, implementation and revision of associated policies and procedures. ~ Experience with the development, implementation and evaluation of student support programmes and initiatives, including transitional support programmes for specialised student populations. ~ Additional expertise in the fields of academic advising, student leadership and development, student experience, career development, community service learning, and student housing. ~ Experience in a complex, unionised post‑secondary environment is an asset. ~ Proven track record of strategic leadership in developing and implementing cross‑institutional programmes and services in collaboration with academic leaders. ~ Strong commitment to high‑quality service, including continuous process improvement. ~ Professional development in leadership, supervision, project management and/or change management. ~ Strong interpersonal, collaboration, and team‑building skills. ~ Knowledge of best practices in retention, engagement, academic advising, and career development. ~ Experience using data analytics and technology platforms (e.CRMs, student success tools) to inform strategy. They are adept at understanding and communicating context, factoring in the economic, social and political environment. Intellectually agile, they leverage their deep and broad knowledge, build on diverse ideas and perspectives and create consensus around compelling visions.

They manage performance, provide constructive and respectful feedback to encourage and enable performance excellence. They consider context, risks and business intelligence to support high‑quality and timely decisions. Leaders take personal responsibility for their actions and outcomes of their decisions.

They create an setting that supports bold thinking, experimentation and intelligent risk taking. Leaders exemplify ethical practices, professionalism and personal integrity. Leaders are self‑aware and seek out opportunities for personal growth. #

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