Lethbridge Public Library is seeking a community focused, experienced leader for the position of Senior Manager: Public Services. Reporting to the Chief Executive Officer (CEO), the Senior Manager: Public Services is a key member of the Senior Management Team, providing strategic leadership, operational oversight, and organizational direction for all public service functions of the Library. The position plays a critical role in advancing the Library's mission, strategic priorities, and service objectives by ensuring the effective planning, delivery, evaluation, and continuous improvement of public services.

The Senior Manager: Public Services leads and develops a team of managers and staff across multiple service areas, fostering a culture of accountability, service excellence, innovation, and continuous learning. The position represents the Library within the community and skilled sector, serves on internal and external committees, participates in collective bargaining activities, and assumes Acting CEO responsibilities as required.

Success in this role requires a strategic and collaborative leader who can translate organizational vision into meaningful community impact through the leadership of others. The ideal candidate excels at building high-performing teams, fostering accountability and growth, and guiding the organization through change while maintaining a strong focus on service excellence. They are a skilled communicator and relationship builder, capable of engaging diverse stakeholders, navigating complex issues, and balancing competing priorities with sound judgment and professionalism. This is an opportunity for an accomplished leader who is energized by developing people, driving innovation and continuous improvement,



and contributing to the long‑term success and sustainability of a dynamic public service organization.

STATUS: Full Time Permanent

HOURS OF WORK: 37.5 hours per week; evening, weekend, and overtime work required including on-call duties

WORK LOCATION: Main Branch

Key Responsibilities

- Provides leadership for the overall development, coordination, implementation, maintenance and evaluation of public services including, but not limited to collection development, program development, outreach and customer service.
- Actively participates in the development of Board and operational policies related to public services.
- Oversees the implementation of public services related policies.
- Actively leads and facilitates a coordinated library wide approach to the provision of excellent public services.
- Provides leadership and ensures appropriate staff training is in effect for all public services staff.
- Works with the public services managers to develop and implement strategies and plans to meet the Plan of Service priorities.
- Works with Library Management to ensure a safe and healthy workplace for staff and customers.
- Coaches and mentors public service area managers in all aspects of service delivery including planning and evaluation of services; performance management; staff training; monitoring of departmental budgets,



and internal/external relationship building.
- Works with and guides public service area managers to address and resolve public service-based patron complaints.
- Develops and monitors budgets related to the public services functions, in accordance with Library policies, City of Lethbridge protocol, and other government agency requirements. This includes but is not limited to collections, programming and supplies. Authority for the monitoring of specific segments of these budgets, specifically the collection acquisitions and departmental supplies, may be delegated to appropriate public services staff.
- Assists with the development of the overall Library budget, working closely with the CEO and Manager: Finance & Administration.
- Represents the Library on committees and organizations both internal and external to the Library.
- Represents the Library and actively participates in the greater professional community.
- Participates as a key member of the Collective Bargaining committee.
- Performs senior administrative on call duties as required.
- Performs Acting CEO duties as assigned.

Qualifications & Experience

- Minimum of a Bachelor’s degree coupled with at least 5 years of Managerial/Supervisory experience including experience managing in a unionized environment.
- Master of Library and Information Science degree or experience working in public libraries is an asset.
- Strong service-oriented leadership approach with the ability to build collaborative relationships, foster cross-functional teamwork, and align staff efforts to achieve organizational objectives.
- Proven ability to use delegation to build staff capability, str

📌 Senior Manager: Public Services at City of Lethbridge — Lethbridge
🏢 Culture Alberta
📍 Lethbridge