Own premium customer relationships at Web Hosting Canada as a Technical Account Manager specializing in hosting, cloud, and infrastructure. Work in a adaptable hybrid model.

Reporting to the Director of Customer Care, you will advise assigned premium, VIP, and strategic accounts. Your work combines technical depth, proactive communication, and relationship management. You will help customers operate hosting environments securely, reliably, and smoothly.

Key Responsibilities:

- Serve as the main technical contact for assigned accounts
- Coordinate complex escalations across internal WHC teams
- Lead onboarding, service reviews, and quarterly business reviews
- Identify risks, recurring issues, upgrades, and optimizations
- Maintain account documentation,



health insights, and follow-up plans

Requirements:

- Four or more years in hosting, cloud, administration, or technical support
- Understanding of Linux, Windows, cPanel, DNS, email, SSL, and networking
- Experience supporting dedicated servers, VPS, cloud, or private cloud
- Ability to own technical issues through diagnosis and resolution
- Excellent French and English communication skills

Bring hosting expertise, bilingual communication, and trusted advisory skills to help WHC customers succeed online.

📌 Technical Account Manager Hosting (Montreal)
🏢 Web Hosting Canada (WHC)
📍 Montreal