Lead Convergint’s Toronto service business through sales strategy, operations leadership, and financial management. Drive customer satisfaction while guiding service delivery and growth.

As Service Manager, you will oversee the CTC service business across sales and operations. Your work includes service contract execution, customer support programs, budgeting, forecasting, and margin management. You will also lead colleagues, support sales development, and maintain customer relationships.

Key Responsibilities:

- Manage service sales strategies, revenue growth, and profitability goals
- Oversee contracts, renewals, invoicing, collections, and service delivery
- Lead colleagues through coaching, hiring, mentoring, and performance management
- Resolve escalated customer concerns and improve satisfaction




- Coordinate safety, fleet, inventory, tooling, and manpower requirements

Requirements:

- Bachelor’s degree, college diploma, or equivalent related experience
- Minimum five years of relevant previous experience
- Industry experience in electronic security, fire alarm, or related fields
- Excellent leadership, communication, facilitation, and team-building skills
- Financial analysis, cost control, and Microsoft Office proficiency

Bring service leadership, financial discipline, and customer focus to Convergint’s Toronto operations and service business.

📌 Service Business Manager Toronto
🏢 Convergint
📍 Toronto