Apply Python and Linux expertise to resolve escalated software issues in a 24x7 support environment with rotational shifts and site deployments.

As a Software Support Engineer, you will handle L2-escalated technical issues and drive timely resolution according to priority, severity, and committed SLAs. The role requires SQL, Java, Python, Shell, and Linux or Unix experience. You will limit L4 and R&D; involvement while maintaining complete technical records for necessary escalations. Your work also supports documentation, service teams, reliability measurement, and preventive failure planning across installations.

Key Responsibilities:

- Resolve technical issues passed on by L2 efficiently
- Prioritize tickets and follow committed SLA timelines
- Capture technical details for R&D; escalations




- Share site and product documentation with Client Service
- Monitor component reliability and develop preventive measures

Requirements:

- B.Tech. graduate with six months to two years’ experience
- Experience in a 24x7 Software Support role
- Experience with Linux or Unix and SQL
- Solid knowledge of Java, Python, and Shell
- Mandatory intralogistics and warehouse automation domain expertise

Use Python, SQL, Linux, and reliability expertise to strengthen software support across intralogistics and warehouse automation installations.

📌 Python Software Support Engineer (Vancouver)
🏢 QuEST Global
📍 Vancouver