Analyze IT service performance and improve employee support at Transat through dashboards, metrics, mobility management, and technical expertise.

Working with the Manager, End User Services, this analyst supports IT Service Centre performance and continuous improvement. The position combines operational analysis, service optimization, artificial intelligence tools, mobile device administration, and Level 2 technical support. It contributes to workplace technology services and improved IT service delivery.

Key Responsibilities:

- Analyze SLAs, ticket volumes, resolution times, and service requests
- Develop dashboards, reports, and operational recommendations
- Maintain procedures, documentation, and knowledge base content
- Administer iPads, Intune, and Apple Business Manager




- Coordinate vulnerability patching and service improvement initiatives

Requirements:

- Computer Science, Information Technology, or related diploma or degree
- Five years supporting IT, end users, services, or mobile fleets
- Three years in analytical process or operational improvement roles
- Microsoft technologies, Windows, Azure, Microsoft 365, and Intune knowledge
- Fluency in French and English, spoken and written

Apply your analytical, mobility management, and IT support expertise to strengthen Transat’s service operations and employee experience.

📌 IT Service Operations Analyst (Montreal)
🏢 Air Transat
📍 Montreal