Turn customer and operational data into actionable insights as an MPAC Customer Experience Research Analyst with versatile work locations, including remote options.

This permanent analyst role suits a customer experience research professional with at least three years of relevant experience. You will apply qualitative and quantitative research, performance measurement, data visualization, and advisory skills. Your work will inform decisions and support service improvement across Ontario communities.

Key Responsibilities:

- Analyze customer feedback and experience data for trends
- Conduct qualitative and quantitative research on customer needs
- Translate findings into actionable insights and recommendations




- Monitor CX metrics and measure outcomes across channels
- Develop accurate dashboards, reports, and CX scorecards

Requirements:

- Related post-secondary education in a relevant field
- At least three years of research or analytics experience
- Focus group and performance measurement experience
- Advanced Power BI or Tableau dashboard expertise
- Excellent presentation, reporting, and stakeholder communication skills

Bring research, analytics, dashboard development, and customer experience expertise to MPAC’s evidence-based improvement initiatives.

📌 Customer Experience Research Analyst (Canada)
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