Use technical troubleshooting and customer support skills as a Technical Operations Analyst at RideCo, working Tuesday through Saturday nights.

On RideCo’s Customer Success & Operations team, you will support clients and internal stakeholders. The Technical Operations Analyst manages requests, troubleshoots issues, and helps service delivery meet contractual KPIs. Your work supports customer satisfaction across RideCo’s on-demand transit platform.

Key Responsibilities:

- Learn and support the RideCo software platform
- Respond quickly and accurately to customer questions
- Identify, reproduce, and log product defects
- Maintain training and customer-facing knowledge documentation
- Participate in incident response and scheduled on-call responsibilities

Requirements:

- Three or more years in technical support or related roles
- Demonstrated problem-solving abilities in technical settings
- Experience with Microsoft Office Suite or Google Workspace
- Availability from 11pm to 7am Tuesday through Saturday
- Ability to travel up to 10% within Canada and United States

Apply technical support, issue resolution, and customer service expertise to strengthen RideCo service delivery overnight.

📌 Technical Support Operations Analyst (London)
🏢 RideCo. On-Demand Transit
📍 London