Reporting to the Associate Vice-President, the Director, Facilities Services
- Custodial, Grounds, Logistics, Mail and Related Services, provides strategic leadership, operational oversight, and long-term planning for a diverse portfolio of essential, campus-wide services that contribute to a clean, safe, functional, and service-oriented campus environment, including custodial services across University facilities, grounds maintenance, logistics and materials-handling, mail and courier services, waste management programs, winter operations, customer-service functions and associated contracted services. The portfolio is responsible for establishing consistent service standards and coordinating service delivery. The portfolio provides services across academic, research, residential, athletic, administrative and public-facing University facilities and operates across multiple shifts in support of a 24-hour, seven-day-per-week campus environment. The Director leads through a significant management structure and a large, multi-unionized workforce of more than 200 employees, with additional seasonal staffing. The Director leads and integrates multiple service areas through a team of managers and is accountable for the development and execution of annual operational plans, service standards, resource plans, continuous improvement strategies, and performance objectives. The Director balances operational requirements, asset and service priorities, regulatory obligations, financial considerations, risk, and client needs in making decisions. The position provides strategic advice and recommendations to senior facilities leadership on longer-term service planning, emerging operational requirements, risks and opportunities as institutional priorities evolve.

Accountabilities:





Functional and Operational Leadership

- Directs a complex portfolio of facilities services including custodial services, grounds maintenance, logistics and materials handling, mail and courier services, waste management, winter operations and related campus services, by integrating and coordinating operational, technical, service, or support activities to achieve departmental objectives and consistent service outcomes.
- Leads custodial operations and service strategies supporting clean, secure, accessible and functional academic, research, residential, athletic, administrative and public-facing environments.
- Provides strategic oversight of grounds and landscape operations, including campus grounds maintenance, seasonal requirements and winter operations.
- Leads waste-management, recycling, diversion and related environmentally responsible operating practices in support of institutional sustainability objectives.
- Provides strategic oversight of logistics, materials handling, mail distribution and courier services supporting University operations
- Develops and executes annual operational plans, priorities, service standards, and performance measures that align the function’s activities with Facilities and University objectives.
- Establishes operating expectations and service delivery approaches,



including campus-wide service standards and quality-assurance programs that support safe, reliable, efficient, responsive, and sustainable facilities operations.
- Leads continuous improvement strategies by assessing service performance, operational processes, emerging requirements, and opportunities to improve efficiency, effectiveness, reliability, quality, and client service.
- Collaborates with other Facilities areas to support integrated service delivery and effective responses to changing operational and institutional requirements.
- Exercises authority and judgment in making complex operational, service and resource decisions, balancing institutional priorities, risk, regulatory requirements, service continuity and available resources.

Facilities Planning and Asset Stewardship

- Leads the planning, preparedness and operational oversight of campus winter and severe-weather operations, ensuring appropriate in-house and contracted resources are in place to maintain a safe and operational campus, support continuity of University operations and minimize disruption during inclement weather.
- Leads annual and multi-year planning for assigned facilities services, assets, infrastructure, programs, or operations by assessing service requirements, operational risks, asset condition, regulatory requirements, and anticipated University needs, including long-term strategies for custodial services, grounds and landscapes, logistics, mail, waste management, winter and seasonal operations and related campus services.
- Establishes priorities for the effective stewardship, operation, maintenance, renewal, improvement, or delivery of assigned facilities services and assets, including equipment, fleet, contracted services and other operational resour

📌 Director of Facilities (Canada)
🏢 McMaster University
📍 Canada