Company Overview

We are a fast-growing, top HVAC contractor in the Lower Mainland, known for delivering high-quality heating, ventilation, and air conditioning services to both residential and commercial clients. Our team takes pride in our professionalism, reliability, and commitment to customer satisfaction. As we continue to expand, we're looking for a friendly, energetic Service Dispatch/Coordinator to join our office and support our growing operations.

You’ll be joining a young, positive, and energetic team, with training provided and room for growth within the company.

Summary

This is a full-time, office-based position located at our North Burnaby office near Production Way SkyTrain Station. You’ll play a key role in creating a welcoming experience for our clients and keeping our operations running smoothly. If you're upbeat, organized, and enjoy working in a team-oriented environment — we want to hear from you!

Key Responsibilities

- Schedule, coordinate, and dispatch service technicians for daily service calls, maintenance appointments, and emergency requests.
- Manage technician schedules, prioritize service requests, and adjust schedules as needed.
- Communicate with customers to book appointments, provide updates, and respond to service inquiries.
- Create and maintain service work orders, customer records, and scheduling information.
- Coordinate follow-up visits, parts and warranty parts availability, and outstanding service work.
- Maintain clear communication between customers, technicians, and management.

Requirements





- Previous dispatching or service coordination experience in the HVAC, mechanical, or plumbing industry is required.
- Strong understanding of field service operations, technician scheduling, and service workflows.
- Excellent organizational and multitasking skills, with the ability to manage competing priorities.
- Solid verbal and written communication skills with a customer-focused approach.
- Ability to work efficiently under pressure and adapt to changing schedules.
- Proficiency with computers, Microsoft Office, and service management or dispatching software.
- Robust attention to detail, problem-solving skills, and ability to work independently.
- Experience coordinating multiple field technicians in a fast-paced service environment.

Preferred (But Not Required)

- Bilingual (English/Chinese or other languages) is a plus

What We Offer

- Full-time, stable employment with a supportive and growing company
- A young, energetic, and positive team environment
- Training and onboarding support to set you up for success
- Opportunities for growth and advancement
- Competitive pay
- Paid time off and holidays
- Company phone
- Health Savings Account (HSA) program

If you are ready to make a significant impact in a growing company that values quality and customer satisfaction, we invite you to apply today! Job Type: Full-time

Pay: $30.00-$35.00 per hour

Benefits

- Company events
- On-site parking
- Wellness program

Experience:
- Service Dispatch/Coordinator: 1 year (required)

Work Location: In person

📌 Service Dispatch/Coordinator (Burnaby)
🏢 Aquatech Heating and Cooling
📍 Burnaby