Job Location: Calgary, AB (Tech Center) or Milton, ON Job Type: Full-time, Permanent Job Requirement(s): Travel across Canada and USA up to one week per month Internal Job Title: Service Support Analyst - Tier 1 Reports To: Team Lead, Service Support "At PBS, we're transforming how people buy and service vehicles—one dealership at a time. With almost 40 years in the industry, we're the third-largest Dealership Management System (DMS) provider in North America. We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations—from sales and service to inventory and accounting.

At PBS, we are committed to supporting your professional growth. PBS Systems is lookingfor a Service Support Analyst to join our Client Services team, as a Service Support Analyst, you will provide excellent support to our new and existing customers in the Service module of our software. By assisting customers during development, install and training processes of their new dealership software.

You will be assisting the customer with new software install training as well as online/on the phone assistance. Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.)



Logging and documenting all customer interactions within our ticketing system and escalating matters as required Collaborating with other groups/departments to streamline service delivery Identify opportunities to drive process improvements that positively impact the client's experience Develop knowledge and understanding of our software and support infrastructure Keeping abreast of software enhancements and new releases, by attending apogees and reviewing release notes Assisting and training current as well as new staff members Commit to ongoing professional development and cross-training as recommended by your Team Lead Available to travel at least 1 week per month throughout the US and Canada High school diploma Previous customer service, helpdesk or dealership experience will be considered an asset Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc. Previous customer service, helpdesk or dealership experience will be considered an asset Previous customer service, helpdesk or dealership experience will be considered an asset Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing Professional Development – Continuous training, industry certifications, and transparent pathways for career advancement Travel Opportunities - Travel to locations across Canada, the U.Comprehensive health benefits - Medical and dental coverage to support your well-being Paid Time Off – PTO to help you recharge and maintain work-life balance Employee recognition - Regular appreciation programs and performance-based incentives Competitive annual base salary ($48,000k/yr.

- $Up to $4,800 per year in product certification bonuses Outstanding travel incentive bonuses Additional performance incentivesAttractive employee referral bonuses ~ PBS Systems is an employment-equity employer.

📌 Service Support Analyst (Calgary)
🏢 PBS Systems
📍 Calgary