Service Dispatcher

Active Mechanical

About Active Mechanical

Active Mechanical is a long-standing company in the mechanical services industry with over 25 years of experience. We are committed to providing the highest level of service to all our customers, from the first phone call to our office through to our technicians completing the job on site.

Over the years, we have built a excellent team both in the office and in the field. We are committed to our employees and strive to provide a safe and positive work environment, opportunities for growth, and encourage further education and training.

We look forward to welcoming an enthusiastic and dedicated recent member to our Service Department.

Position Summary The Service Dispatcher is responsible for coordinating and scheduling service calls, dispatching technicians, managing work orders and maintaining communication between customers, technicians and internal departments.

This position plays an key role in ensuring the daily service operation runs efficiently, customer expectations are met, and technicians are effectively scheduled and utilized.

The successful candidate must be highly organized, detail-oriented, customer-focused and capable of managing competing priorities in a fast-paced service environment.

Key Responsibilities and Duties

Including, but not limited to:

Dispatching and Scheduling

- Receive customer service requests by telephone and email, accurately entering information into the company's dispatch software.
- Schedule and dispatch service technicians based on job requirements, location, availability, qualifications and priority.
- Issue work orders to technicians, ensuring all relevant job details, customer information and instructions are provided.




- Monitor daily schedules and adjust assignments as required to accommodate emergencies, changing priorities and customer needs.
- Coordinate and schedule preventative maintenance work in accordance with customer maintenance contracts.
- Ensure maintenance requirements and contractual service obligations are being met.

Customer Service and Communication

- Act as a primary point of contact for customers requesting service.
- Respond to customer inquiries, provide scheduling updates and communicate changes or delays.
- Maintain professional and effective communication with customers, technicians, supervisors and other internal departments.
- Follow up on outstanding service requests and ensure customers are kept informed of job progress.

Work Order and Administrative Management

- Maintain accurate and up-to-date information in the dispatch software.
- Monitor open work orders and follow up to ensure jobs are progressing toward completion.
- Coordinate subcontractor work orders and scheduling as required.
- Coordinate with internal departments on small projects and service-related work.
- Review and verify technician hours, expenses and job documentation before submitting information to the Accounting Department.
- Prepare estimates, assist with permit applications and complete other service-related administrative duties as required.




- Ensure service records and customer information are properly maintained.

Team Coordination

- Work closely with the Service Coordinator, Service Supervisors and fellow dispatchers to support the daily operation of the Service Department.
- Communicate scheduling issues, workload concerns and outstanding work to the Service Coordinator.
- Assist in identifying scheduling conflicts, resource requirements and operational challenges.
- Maintain accountability for assigned responsibilities and ensure tasks are completed accurately and on time.

Skills and Abilities

- Strong organizational and time-management skills.
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Ability to multitask, prioritize and work effectively in a fast-paced environment.
- Strong attention to detail and accuracy.
- Proficient in Microsoft Office and general computer applications.
- Ability to work independently and as part of a team.
- Professional, dependable and punctual, with excellent attendance.
- Mechanical or HVAC industry knowledge is considered an asset.
- Experience with dispatch or service management software is considered an asset.

Experience and Qualifications

- Minimum 5 years of administrative or customer service experience.
- Minimum 5 years of dispatching experience.
- Experience in the mechanical, HVAC or service industry is preferred.

Employment Details

- Job Type: Full-time

Pay: $60,000.00-$65,000.00 per year

Benefits

- Company events
- Extended health care
- On-site parking
- RRSP match
- Wellness program

Experience:
- Dispatch and customer service: 5 years (required)

Work Location: In person

📌 Service Team Dispatcher (Mississauga)
🏢 ACTIVE MECHANICAL
📍 Mississauga