For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges.

We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

The Salvation

Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. The role provides administrative and facility support to the residence's clients and tenants. Provide general coordination, advice, guidance and support to residents when contacted for assistance.

May provide day-to-day supervision to staff and provide guidance, training, support, and assistance. Report on, make recommendations, and provide input and support to the ED/Corps officer/Manager as it relates to the hiring, supervision, training, performance management and termination of staff, departmental policy and procedures, and residential issues and concerns. Give input to planning, developing, and revising policies, protocols, and day-to-day operating procedures for all areas of assigned programs

- Assist in developing and coordinating the delivery of designated programs
- Serving as a Team Lead on-call, and under the direction of the Manager, will provide assistance to staff and report incidents and issues to the Manager. Monitor all aspects of the program(s) operations in accordance with the Mission, Vison and Values of The Salvation Army. Ensure the proper implementation of the Case Management System including intake, support, referral, networking, teaching life skills and other direct services to participants
- Participate in or delegate the conduct of room searches according to policy
- Ensure employees maintain the security and upkeep of the building. May provide back-up support and or assume functions at front desk area or other program areas, as needed, including tasks that may require lifting weighted objects. Respond to complaints from participants in the program(s). Liaise with community resources and encourage community involvement in programs. Develop a supportive relationship and cooperate with employees, participants, volunteers and students.



may respond to and resolve complaints in the absence of the ED and with the advice of HR. Assists with planning of regular daily operations such as laundry, food services prep, light cleaning, etc. Coordinate all daily operations such as laundry, food services prep, light cleaning, etc. Provides coordination and oversight to participant chores by instructing, teaching, encouraging, and coaching participants in how to do their assigned chores. Monitor and document daily chores completion according to policy and procedure and report on it to supervisor/management. Provide more complex assistance at the support level to tenants and staff in program delivery. Complete more complex residence-related administrative tasks as required. First contact for all situations not requiring immediate 911 assistance. May accompany tenants during their off-site visits, reporting to supervisor or appropriate personnel daily activities in conjunction with personal plans. Maintain availability for personal, practical, and moral support. Accurately record relevant information to support staff.

Internal: MU leaders and staff, tenants of supportive housing, volunteers. Might have to communicate with community members, community groups/organizations, police, and agencies. MANAGERIAL/TECHNICAL RESPONSIBILITIES FINANCIAL AND MATERIAL MANAGEMENT Minor material responsibilities.

The incumbent's work workplace is typically in a supportive housing. This position requires a moderate amount of keyboarding/manual record keeping and those served by the program usually relate information that is highly disturbing in nature and will require intentional debrief and consultation. The incumbent will work under the following disagreeable conditions: isolation, monotony, odors, dealing with challenging behaviours, verbal abuse, work schedule affecting lifestyle, exposure to bodily fluids, bodily waste, exposure to drugs and alcohol.

The incumbent may have little to no travel required. The incumbent carries a pager/walkie talkie and will work shifts.



The job incumbent may be exposed to the risk of minor to moderate injury or illness due to: physical attacks by others, exposure to infectious diseases, exposure to bodily fluids, sharp objects, other dangerous situations.

May have some limited travel required. Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities. Work in compliance with OH&S; Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.

Completion of a formal post-secondary/college certificate program or specialized coursework or certification. A year of prior related experience, including experience in a social service setting. Valid certification in First Aid/CPR, WHMIS, and Non-violent crisis intervention training or willingness to complete upon hiring.

Proficient in Microsoft Office (i.e., Word, Excel, Publisher, Access, and PowerPoint)

- Strong service ethic and a friendly disposition with the public. Ability to follow all MU's organizational policies and procedures. Ability to complete tasks with minimum amount of supervision. Ability and willingness to work with, support, and serve marginalized people in a compassionate, non-judgmental manner. The position that you are applying for requires an additional security clearance with the Federal Government.

The security screening process includes: a background check, a criminal record check, a credit check, verification of identity, employment, education and residency history. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda.

Whether at the front-lines or in a support role, as part of our team you'll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP's, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

📌 Service Support Worker (Ottawa)
🏢 TSA The Salvation Army TSA
📍 Ottawa