Basecamp Property Management Ltd Calgary or Canmore, AB (Onsite)

Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.

Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.

Why Work for Us?

- Quarterly profit share program
- Be part of the fastest growing hospitality brand in Canada.
- Group health benefits plan (Dental, Vision, Paramedical, and more)
- Generous staff discounts at all our properties
- Family and friends discount at Basecamp properties
- Company paid staff events.
- We offer competitive wages based on experience.
- There is room for advancement in our growing company.
- We have a friendly atmosphere.
- We believe in working hard and having fun

Position Overview

We are looking for a hands-on IT Systems & Support Specialist to provide primarily on-site technical support across our Calgary and Canmore offices and hospitality properties, while also taking ownership of key components of our Microsoft cloud and endpoint environment.

This role is ideal for someone who enjoys solving technical issues in person, building strong relationships with staff, and supporting end users in fast-paced operational environments, while also contributing to the design, implementation, and improvement of Microsoft 365, Intune, Azure, and security platforms.

The successful candidate will support day-to-day operations while helping implement and maintain device management,



endpoint security, data governance, and identity standards, contributing to a more secure, scalable, and contemporary IT environment.

This role will also support the organization’s adoption of modern Microsoft capabilities, including security, data governance, and AI-enabled tools such as Microsoft 365 Copilot, ensuring they are implemented in a secure and practical manner.

Salary: D ependant on Experience

Shifts: Full-time/Permanent , 8-hour/day, 40-hour work week
Location: Primarily on-site between Calgary and Canmore properties
Travel: Regular travel between company locations required

Key Responsibilities

DESKTOP SUPPORT & SERVICE DESK

- Provide day-to-day desktop and laptop troubleshooting for Windows-based systems
- Diagnose and resolve hardware, software, printer, peripheral, and connectivity issues
- Deliver exceptional in-person and remote support to corporate and property staff
- Track, prioritize, and resolve support requests and help desk tickets
- Support meeting room technology, workstations, mobile devices, and shared office equipment
- Escalate advanced issues where required and maintain clear documentation of incidents and resolutions
- Identify and help reduce recurring issues through improved tracking and root cause awareness

MICROSOFT 365,



AZURE & ENDPOINT MANAGEMENT

- Administer Microsoft 365 users, licensing, permissions, and shared services
- Support and enhance Microsoft Entra ID (Azure AD) including identity, access, and authentication workflows
- Design, implement, and maintain Microsoft Intune (MDM/MAM) including device enrollment, compliance policies, and configuration profiles
- Build and manage endpoint security policies, including device hardening, patching, and compliance enforcement
- Implement and maintain Conditional Access policies and security baselines
- Support Microsoft Teams administration and collaboration tools
- Lead onboarding and offboarding processes including identity, access, and device provisioning
- Continuously improve Microsoft cloud standards, governance, and documentation

MICROSOFT PLATFORM, SECURITY & AI ENABLEMENT

- Support the implementation and ongoing improvement of the organization’s Microsoft ecosystem
- Assist in enabling and operationalizing Microsoft 365 Copilot in a secure and controlled manner
- Help define and implement data governance standards, including classification, access control, and information protection
- Implement and maintain Data Loss Prevention (DLP) policies and sensitivity labels
- Support enforcement of least-privilege access models across SharePoint, OneDrive, and Teams
- Perform audits and remediation of permissions, file sharing, and data exposure risks
- Assist with implementation and improvement of Microsoft Purview and compliance capabilities
- Contribute to improving the organization’s overall security posture and AI readiness

NETWORKING & PROPERTY T

📌 IT Systems (Canmore)
🏢 Basecamp Resorts
📍 Canmore