As Ontario’s regulator of more than 110,000 real estate agents and brokerages (often referred to as registrants), RECO administers and enforces the law that regulates trading in real estate in Ontario and enhances consumer confidence in the real estate services sector. RECO’s commitment to pursuing trust in every transaction means consumers can navigate the real estate market with confidence.

A modern regulator with approximately 170 employees, RECO is a collegial and dynamic workplace where strategic agility, curiosity and empathy are valued.

Hybrid work environment

RECO has a ‘hybrid’ environment, which typically includes a minimum attendance in the office of two days per week, with some teams/positions requiring more frequent in-office attendance.

RECO’s commitment to diversity and inclusion: They aren’t just words to us

RECO is committed to promoting an equitable, diverse, and inclusive environment that includes awareness, education, and engagement-building opportunities for all employees.

The role

Reporting to the Head, Legal Services, the Manager, Investigations provides strategic and operational leadership for RECO's investigations program under the Trust in Real Estate Services Act, 2002 (TRESA).

The Manager leads a contemporary, risk-based investigations function that supports RECO's consumer protection mandate through effective regulatory oversight, operational excellence, and continuous improvement. The role ensures investigations are timely, consistent, evidence-based, and focused on matters presenting the highest regulatory and consumer protection risk, while directing resources toward activities that deliver the greatest regulatory impact and return on investment.

Working closely with Litigation, Registration,



Compliance, Inspections, Policy, and senior leadership, the Manager develops investigation strategies, modernizes investigative practices, implements performance measures, strengthens RECO's regulatory intelligence capability, enhances operational visibility through service standards, KPIs and reporting, and leads a high-performing, engaged, and accountable hybrid investigations team.

The investigations function is evolving to place greater emphasis on financial and accounting misconduct, including annual financial filings, monthly trust reconciliations, trust account compliance, fraud, and other complex financial risks. The Manager leads this transformation by building investigative capability, advancing specialized expertise through ongoing training and development, modernizing investigative practices, and ensuring resources remain aligned to RECO's highest consumer protection priorities.

Position responsibilities

Strategic Leadership & Investigation Modernization

- Develop and implement an integrated enforcement strategy that ensures investigative resources are directed toward matters delivering the greatest regulatory value, consumer protection impact, and regulatory return on investment
- Lead continuous improvement initiatives that modernize investigation practices, workflows, policies and procedures.




- Work to continuously assess enforcement priorities and ensure regulatory resources are focused on the highest-value matters.
- Design and implement standardized investigation methodologies that improve consistency, defensibility and quality.
- Develop department operational plans, priorities, resource requirements and performance measures.
- Identify opportunities to leverage technology, automation and analytics to improve investigation effectiveness.
- Support the implementation of RECO's risk-based regulatory operating model.

Investigation & Regulatory Modernization

- Lead and oversee all investigations conducted under TRESA.
- Ensure investigative resources are focused on matters representing the highest consumer protection and regulatory risk.
- Develop and oversee investigation prioritization methodologies based on risk, complexity, urgency and potential public harm.
- Ensure investigations are conducted fairly, consistently, efficiently and in accordance with legislative requirements.
- Lead investigations involving financial misconduct, trust account irregularities, Annual Financial Filings, Monthly Trust Reconciliations, fraud and complex regulatory matters.
- Oversee investigative quality assurance and file review processes.
- Ensure appropriate escalation of significant investigations.
- Monitor investigation aging and implement strategies to improve timeliness.
- Lead regular review of investigation outcomes to identify opportunities for operational improvement.

Financial Investigations & Specialized Expertise

- Lead the transformation of the investigations program toward increased specialization in financial and accounti

📌 Investigations Manager (Toronto)
🏢 Real Estate Council of Ontario
📍 Toronto