About Knotch

Knotch is redefining the future of websites in the age of AI.

Knotch is redefining the future of websites in the age of AI.

The way people discover, engage with, and consume content is fundamentally changing. Customers now find information and make decisions through AI, increasingly with an agent acting on their behalf. Most brand digital presences were never built for this journey. Knotch is the AI-native infrastructure that closes that gap, giving brands the ability to meet every customer, and every agent, with the right experience at the right moment, and to adapt as fast as AI and consumer behavior keep changing.

Our platform combines content intelligence, measurement, and agentic AI to show enterprises what content works, continuously optimize their sites, and deliver measurable business outcomes. At the center is ACE (Agentic Content Engine), which moves brands beyond static websites toward intelligent, adaptive ones that keep improving.

We work with some of the world’s most recognizable companies. Our culture is fast-paced, entrepreneurial, and highly adaptable. We move quickly, test ideas, and evolve with our customers. We’re looking for exceptional people who want to help shape how leading brands show up in an AI world.

About The Role

Knotch is seeking an experienced, strategic Senior Account Director to lead and grow a small portfolio of our largest and most key enterprise customers, including Fortune 500 organizations.

You will focus deeply on a handful of highly strategic relationships, developing executive partnerships, driving transformational initiatives, and identifying opportunities to significantly expand Knotch's footprint





You will also serve as the leader of a dedicated cross-functional account pod, bringing together professionals across strategy, client operations, analytics, and consulting. You will be responsible for setting direction, managing team performance, aligning priorities, and ensuring your pod delivers exceptional outcomes for customers.

Success requires equal parts commercial leadership, strategic thinking, and people leadership. You must be equally comfortable navigating the C-suite of a Fortune 500 company, identifying multimillion-dollar growth opportunities, and coaching a team to deliver results.

Most importantly, we're looking for someone who wants to own the success of a few major customers rather than simply manage a book of business.

Responsibilities

Enterprise Client Leadership & Strategy

- Own executive relationships across a concentrated portfolio of Fortune 500 and other large enterprise accounts
- Build trusted partnerships with senior marketing, digital, content, and technology leaders, including C-suite executives
- Develop and execute strategic Account Plans connecting customers' business priorities to Knotch's solutions, measurable outcomes, and long-term growth opportunities
- Lead executive-level conversations about digital transformation, AI, content strategy, and business performance




- Position Knotch as a strategic partner helping customers evolve their websites and digital experiences for an AI-driven future
- Navigate complex enterprise organizations, expanding relationships across business units, functions, and geographies

Commercial Ownership & Growth

- Own the commercial success of each account, including renewals, expansion, pricing strategy, and long-term partnership value
- Identify and develop significant growth opportunities through additional business units, brands, domains, products, and strategic initiatives
- Lead the introduction and expansion of Knotch's AI-powered solutions, particularly ACE, within existing enterprise relationships
- Build compelling business cases that connect Knotch's solutions to measurable customer value and ROI
- Lead complex commercial negotiations and develop multiyear partnerships
- Maintain disciplined forecasting of renewals, expansions, pipeline, and account risk
- Take accountability for retention, growth, and long-term customer value across the portfolio

Pod Leadership & Team Management

- Lead a cross-functional account pod, establishing clear priorities, accountability, and a shared commitment to customer outcomes
- Provide direct people leadership, coaching, performance management, and professional development for assigned pod team members
- Empower team members to take ownership, solve problems proactively, and operate with greater autonomy
- Establish a culture of high performance, collaboration, continuous improvement, and customer accountability
- Ensure the pod operates as one coordinated team, with clearly defined responsibilities and alignment around customer priorities
- Balance strategic initiatives,

📌 Sr. Account Director (Canada)
🏢 Knotch
📍 Canada