Lead warranty operations at The Brick through people leadership, claims support, and Microsoft Excel reporting in a hands-on team lead role.

As Warranty Operations Team Lead, you will direct associates while supporting daily department activities. Coach employees, manage priorities, and monitor departmental performance. Use Microsoft 365 applications to organize data, analyze trends, and communicate meaningful insights while supporting claims and escalations.

Key Responsibilities:

- Provide daily leadership, coaching, and employee development
- Monitor claim volumes, turnaround times, quality, and service levels
- Allocate resources according to operational needs
- Support complex claims and customer, store, vendor, and manufacturer escalations
- Maintain procedures,



training materials, templates, and operational resources

Requirements:

- High school diploma or equivalent
- Leadership, supervisory, or team coordination experience
- Intermediate Microsoft Excel and Microsoft 365 proficiency
- Operational reporting preparation, analysis, or presentation experience
- Robust analytical, communication, organization, and decision-making abilities

Bring people leadership, claims support, and reporting analytics to The Brick’s warranty operations team while improving daily performance.

📌 Warranty Operations Team Lead (Edmonton)
🏢 Leon's Furniture
📍 Edmonton