ServiceNow expertise anchors this hybrid Business Systems Analyst III position, requiring two office days and strong requirements analysis skills. Translate complex needs into transparent technical solutions.

This Business Systems Analyst III role supports moderate to highly complex projects with minimal supervision. You will analyze systems, document functional and non-functional specifications, and collaborate with business, technology, project teams, architects, developers, and stakeholders. The work includes ServiceNow integration projects, Agile delivery, ITIL and ITSM solutions, Confluence, and JIRA.

Key Responsibilities:

- Translate business requirements into detailed functional specifications
- Research system capabilities and recommend technology solution options




- Support testing teams with conditions and expected results
- Contribute to project scoping, estimates, risks, and status updates
- Coach colleagues on the requirements management lifecycle

Requirements:

- Undergraduate degree or technical certificate
- Five to seven years of relevant experience
- Five years of ServiceNow business systems analysis experience
- Two years driving ServiceNow integration projects
- ServiceNow Certified Systems Administrator certification

Apply your ServiceNow, systems analysis, and stakeholder communication expertise across detailed requirements and technology delivery work.

📌 ServiceNow Business Systems Analyst III (Toronto)
🏢 HRbrain
📍 Toronto