Lead global customer support transformation from Canada, combining AI, automation, and empathetic service across international regions and time zones. Shape measurable improvements across a large organization.

As Head of Global Support, you will lead approximately 130 professionals across LATAM, EMEA, and APAC. You will define strategy, improve customer satisfaction, and strengthen first contact resolution. The work spans workforce planning, service quality, operational performance, and team development.

Key Responsibilities:

- Lead coaches and advanced support specialists across global regions
- Define proactive, customer-focused support strategy and partnerships
- Oversee phone, chat, email, and messaging operations
- Monitor workforce capacity, queue health, quality, and performance




- Implement AI and automation without compromising human interaction

Requirements:

- At least eight years in customer support or service operations
- Four-plus years leading managers and other organizational leaders
- Experience scaling high-volume, multichannel support organizations globally
- Solid operational metrics, capacity planning, and quality assurance background
- Excellent leadership, communication, and people management skills

Use global leadership, AI implementation, and operational excellence to build more proactive, personal customer support experiences.

📌 Global Customer Support Director (Canada)
🏢 Jobgether
📍 Canada