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The Manager, Hub Operations reports to the Director, Hub Operations and is accountable for the Day of Operations at the Toronto (YYZ) Cargo Hub, with additional pre-planning oversight for the 1-to-3-day operating horizon. The role ensures the protected, compliant, and efficient execution of hub activities including cargo handling, warehouse management, workforce deployment, freighter operations, and service delivery by implementing and adjusting the operating plan set by the Director. The Manager also maintains a reporting relationship with the Manager, Operations Control Center to align day-of execution with real-time and near-term priorities, including disruption recovery, escalation, and resource coordination. The role is responsible for safety and security in day-to-day operations, including interactions with suppliers, shippers, and other stakeholders.

The position leads a team of Cargo Operations Managers and front-line employees, drives operational and financial performance against station and corporate KPIs. This position serves as a primary operational interface with internal departments, external service providers, and regulatory agencies.

Responsibilities

Key Functions: Safety

- Supervise all warehouse and airside operational activities, ensuring the safety and security of Hub Operations.
- Support the hub in generating reactive and proactive safety reporting.
- Conduct investigations on all safety-related incidents or accidents.




- Manage day-to-day operations at the YYZ Hub in accordance with SMS and other applicable authorities, including close partnership with airport safety.
- Ensure Safety, Security, and Service standards are observed, monitored, and practiced consistently, including application of Emergency Response and Environmental Plans and regulatory compliance.
- Manage SMS and implement/monitor corrective actions addressing hazards and safety concerns for the area under supervision.
- Conduct regular self-audits; where vulnerabilities are identified, ensure root cause identification and implementation of corrective measures, including verification of effectiveness.
- Ensure compliance with IOSA, SMS, and other applicable regulatory standards.
- Allocate operational material, human, and financial resources and apply policies to ensure the safety and security of operations.
- Retain ownership of safety for the YYZ Hub.

Main Responsibilities

- Manage all facets of Hub Operations performance at the Toronto (YYZ) Hub leading the team of Cargo Operations Managers (COMs).
- Own the Day of Operations for all YYZ Hub Operations, implementing and adjusting the day-of plan set by the Director, Hub Operations to ensure operational integrity and achievement of operational targets.
- Maintain a dotted-line relationship with the Manager,



Operations Control Center; align day-of execution with real-time and near-term priorities, share operational updates, expand disruptions, and support recovery plans.
- Contribute to the development and implementation of short-, medium-, and long-term hub strategies.
- Identify and implement continuous improvement initiatives related to the customer experience.
- Facilitate and interact with internal and external customers regarding hub operational requirements in Toronto.
- Develop solid relationships with all hub departments and work collectively to achieve hub objectives.
- Drive frontline employees to consistently deliver effective Hub Operations management and work toward station and company KPIs, including but not limited to safety compliance, procedural integrity, On-Time Performance (OTP), and CargoIQ.
- Anticipate, identify, and resolve service and operational problems.
- Work in collaboration with the Director, Hub Operations, providing information and continuous updates on operational demands.
- Establish and enforce clear performance expectations and accountability for the team.
- Ensure timely communication of operational issues to all stakeholders, including the Director, Hub Operations, Customer Experience Team, and Commercial team.
- Manage processes to encourage and obtain ongoing feedback from employees to identify concerns.
- Effectively liaise and cooperate with other departments and suppliers on an ongoing basis to meet service and operational requirements.
- Responsible for overall service levels and customer experience.
- Be proactive in supporting succession planning and management development.
- Promote and manage a corporate culture of accountability and ownership.

📌 Manager, Hub Operations (Toronto)
🏢 Air Canada
📍 Toronto