Drive SaaS growth and customer health at Trulioo from Vancouver, using technical aptitude and AI across a hybrid, three-day office model.

As Senior Customer Success Manager, you will align customer needs, product capabilities, and use cases for high-profile B2B customers. Apply five-plus years of software customer success experience, complex SaaS selling, data analysis, and revenue forecasting. The role supports customers across payments, marketplaces, online trading, banking, and wealth management.

Key Responsibilities:

- Drive net revenue retention through upsell and cross-sell opportunities
- Lead renewals, amendments, and add-ons through commercial closure
- Build strategic relationships with North American enterprise customers




- Analyze metrics and shape the product roadmap collaboratively
- Use AI to prepare verified reviews and renewal materials

Requirements:

- Post-secondary degree or equivalent education and experience
- Five-plus years in B2B software customer success
- Complex SaaS sales experience in security or compliance
- Experience managing multi-million-dollar customers and mitigating churn
- CRM, Excel, BI, and responsible AI workflow experience

Bring customer outcomes, revenue growth, technical communication, and verified AI workflows to Trulioo’s enterprise success team.

📌 Senior SaaS Customer Success Manager (Toronto)
🏢 Trulioo
📍 Toronto