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Laboratory Quality Manager (Job ID: 7601)

This position is being advertised to fill an existing vacancy.

Home to seven regional programs and comprehensive health-care services, Waterloo Regional Health Network (WRHN, pronounced wren) is committed to meeting the current and emerging needs in Waterloo-Wellington and beyond.

WRHN is redefining the health-care experience through collaboration and innovation, addressing barriers to access, advancing care delivery, and setting new standards in compassionate, empowered community-driven health care.

At WRHN, every patient is at the centre of everything we do as we strive to improve lives, inspire healing, and build healthier, stronger communities. By listening to patients and partners, we strive to connect communities to the right care, at the right place, and at the right time.

Position: Laboratory Quality Manager

Position Vacancy: Department of Pathology and Laboratory Medicine

Work Type: Full Time

Location: WRHN @ All sites

Position Summary:

At Waterloo Regional Health Network, we are committed to delivering safe, high-quality patient care through excellence in laboratory medicine.



We are seeking an experienced and strategic Laboratory Quality Manager to lead the governance, performance, and continuous improvement of our Laboratory Quality Management System (QMS) and Point-of-Care Testing (POCT) programs across the organization.

Reporting to the Director, Medical Imaging and Laboratory Services, the Laboratory Quality Manager provides enterprise leadership for accreditation, regulatory compliance, patient safety, and quality system performance across multiple laboratory sites and services. This role serves as the organizational lead for laboratory quality, ensuring readiness for accreditation, compliance with legislative and regulatory requirements, and the ongoing advancement of a culture of quality and continuous improvement.

Key Responsibilities:

Quality Management System Leadership

- Lead the design, implementation, governance, and continuous improvement of the laboratory Quality Management System (QMS).
- Establish organization-wide quality standards, policies, procedures, and governance structures.
- Monitor and evaluate quality system performance and drive improvements across all laboratory services.
- Chair quality-related committees and provide expert consultation to leaders and clinical teams.

Accreditation, Licensing & Regulatory Compliance

- Lead accreditation readiness activities and ensure ongoing compliance with accreditation standards.




- Act as the primary liaison with accrediting organizations and regulatory agencies.
- Oversee Ministry licensing requirements and ensure all required laboratory licenses are maintained.
- Conduct gap analyses, direct corrective actions, and implement sustainable compliance strategies.

Risk Management & Continuous Improvement

- Lead the laboratory occurrence management program, including incident investigations and root cause analyses.
- Identify system-level quality and patient safety risks and implement mitigation strategies.
- Analyze performance indicators, audit results, compliance metrics, and quality trends to inform decision-making and improvement initiatives.
- Drive continuous improvement efforts across laboratory operations.

Education, Documentation & Safety

- Oversee competency assessment frameworks and quality-related education programs.
- Ensure effective document control systems for policies, procedures, and quality records.
- Lead and support laboratory safety programs and compliance activities.
- Promote a culture of quality, accountability, and patient safety across the organization.
- Provide leadership and direction to managers, coordinators, and clinical teams through a matrix leadership model.
- Present quality, risk, accreditation, and compliance updates to senior leadership and organizational committees.
- Participate in interdisciplinary committees and collaborate with skilled practice, education, and quality leaders across WRHN.
- Influence, coach, and support stakeholders to achieve system-wide quality objectives and compliance outcomes.

Leadership & Collaboration

📌 Laboratory Quality Manager (Kitchener)
🏢 Grand River Hospital
📍 Kitchener