ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner

Job Description:

The Lead Business Systems Analyst is responsible for understanding various data models and databases involved in the systems and managing and leading the requirements gathering, ticket development, and refinement processes for business and technical initiatives. This role collaborates with cross-functional teams, including product managers, developers, third-party teams, and internal stakeholders to ensure that all business requirements are understood, documented, and executed effectively. The Technical Business Systems Analyst also needs to be hands-on in Data Modelling and Database design. Additionally focused on process improvement, test plan review, and operations support, while ensuring alignment with best practices.

Key Responsibilities:

Requirements Management:

- Understand and gather all requirements associated with recent EPICs or initiatives.
- Understand the changes impacting the data models, data objects, entities and document the same




- Collaborate with Product Manager/Owner and Senior Developers/Leads to document requirements for specific initiatives or EPICs.
- Develop and maintain functional specifications or "How to Use This Feature" documentation, when applicable.
- Lead and manage requirements gathering sessions, ensuring all stakeholder needs are addressed.

Ticket Development & Refinement:

- Create and refine detailed User Stories aligned with High-Level Requirements noted in the associated EPIC.
- Refine Stories to include the necessary details for the full scrum team to take action.
- Elicit and document ticket dependencies, ensuring proper tagging and capturing in the Dependency Huddle board.
- Ensure all stories meet the agreed "Definition of Ready" before being included in sprint planning sessions.
- Analyze and refine critical tickets brought in mid-sprint to mitigate risks and resolve issues.
- Contribute to work estimates during sprint planning to ensure effective planning and execution.
- Maintain a healthy backlog that is consistent with agreed-upon targets for FLOW (2 sprints ahead).
- Lead the ticket refinement process, ensuring alignment across all teams.

Partnering with Third-Party Teams (Internal/External):

- Facilitate communication and collaboration with teams outside of FLOW, ensuring necessary tickets are created to address requirements.




- Lead meetings with third parties to ensure work progresses to meet overall EPIC or project timelines.
- Resolve blockers and elevate issues as necessary to maintain progress.
- Ensure the closure of any outstanding issues post-go-live as prioritized by the Product Manager/Owner, such as creating How-To documents.

Process Improvement:

- Promote continual process improvement and foster an environment of experimentation and new practice trials.
- Ensure consistency with FLOW common practices.
- Lead or contribute to Process Improvement activities in line with the PI roadmap and other plans.
- Collaborate with peer Business Analysts to share lessons learned, fostering a culture of continuous improvement.
- Review test plans to ensure acceptance criteria are clearly outlined and can be linked back to requirements.
- Support the validation of test cases to ensure alignment with business and technical requirements.

Operations Support:

- Ensure third-party information is up-to-date, including scheduled maintenance windows and planned outages.
- Maintain up-to-date third-party contact/issue resolution information.

Quarterly Planning:

- Review initial Business and Technical EPIC requirements as part of pre-planning.
- Analyze platform functionality and facilitate discussions with UX, Engineering, and external teams (CoE, SRE, Analytics) to determine solution requirements, dependencies, and risks.
- Communicate findings to the Product Manager and support the updating of EPIC details and creation of user stories.
- Provide QA and Engineering teams with necessary analysis to support accurate Level of Effort (LOE) estimates.
- Clarify and confirm assumptions with SMEs or conduct necess

📌 Lead Business Analyst (Vancouver)
🏢 ITC Infotech
📍 Vancouver