EOE Statement We are an equal employment chance employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Category Information Technology

Description

The Systems Administrator position is responsible for managing, monitoring, maintaining, updating, upgrading, and enhancing existing Internet Service Provider (ISP) level server systems. This role involves addressing customer issues that have been escalated from support, ensuring the availability and reliability of services such as email, web, and DNS. Additionally, the Systems Administrator is tasked with identifying and mitigating any ongoing threats to the systems. This position is located on-site in our Langley, WA office.

DUTIES WILL INCLUDE, BUT NOT NECESSARILY BE LIMITED TO:

- Administer, configure, monitor, maintain, patch, upgrade, and troubleshoot Linux operating systems across physical and virtual server environments.
- Maintain reliable customer-facing services, including email, DNS, web, authentication services, file services, and other network-connected applications.
- Monitor system and service availability, storage, logs, capacity, performance, misuse, and security events; investigate abnormal conditions and implement appropriate mitigation measures.
- Configure and maintain monitoring and security tools, including Zabbix and related vulnerability, intrusion-detection, and automated blocking platforms.
- Resolve complex internal and external support escalations,



working directly with customers when issues exceed the scope of frontline technical staff.
- Plan, test, document, and execute server, software, and service installations, upgrades, and migrations using methods of procedure (MOPs), rollback planning, and change controls designed to minimize downtime.
- Develop and maintain Python, Perl, shell, or comparable scripts to automate administration, monitoring, reporting, and integration tasks.
- Maintain domain registrations, SSL/TLS certificates, technical documentation, operating procedures, inventories, and service standards.
- Crosstrain with team members, provide backup coverage for shared systems, and participate in scheduled after-hours maintenance and on-call support.
- Other duties as assigned.

Position Requirements

MINIMUM REQUIREMENTS:

- Associates degree or comparable higher education in Information Technology, Computer Science, or a related field, or an equivalent combination of relevant experience and training.
- Two or more years of hands-on Unix or Linux systems administration experience; three or more years preferred.
- Working knowledge of Linux system administration, server hardware, virtualization, storage, file systems, and routine lifecycle maintenance.
- Working knowledge of TCP/IP networking and internet services and protocols, including DNS, HTTP/HTTPS, SMTP, POP3/IMAP, FTP,



LDAP, and NFS.
- Experience monitoring systems and services, reviewing logs, troubleshooting performance or availability issues, applying patches, and responding to security concerns.
- Ability to write or maintain administrative automation using Python, Perl, shell scripting, or comparable tools.
- Ability to create clear technical documentation, procedures, change plans, and troubleshooting notes.
- Strong analytical, troubleshooting, customer-service, and written and verbal communication skills.
- Ability to work both independently and collaboratively, manage competing priorities, and communicate clearly during service-impacting events.
- Ability to participate in an after-hours on-call rotation and scheduled maintenance activities.
- Must be eligible to work in the USA.
- We welcome qualified applicants from all backgrounds. Employment is contingent upon meeting post-offer requirements in accordance with applicable law.

Salary range: $28.85- $49.04 per hour

Salary ranges are based on available market data for the business sector and geographic location.

Benefits: Our benefits are designed to help you move forward in your career. We offer a range of benefits and programs to meet employee needs, based on eligibility. They include:

Health, Dental, Vision, and Life Insurance

Paid Time Off

Paid holidays

Employee assistance program

401 (k) -Company matching

WT Employee service discount (if eligible)

Other Compensation

Full-Time/Part-Time Full-Time

Position Systems Administrator

Exempt/Non-Exempt Non-Exempt

Location Whidbey Telecom Langley

📌 SYSTEMS ADMINISTRATOR (Langley)
🏢 Whidbey Tel
📍 Langley