Diagnose hardware and software incidents as a Junior IT Support Analyst at Citco, supporting employees locally and across the region. Deliver customer-focused service through multiple channels.

This junior IT support role provides infrastructure assistance within Citco’s Customer Support group. You will resolve requests, coordinate changes, and support operating systems, telecoms, and enterprise applications. The position reports to the VP of End User Compute and interacts with technical and non-technical colleagues.

Key Responsibilities:

- Diagnose and resolve hardware, software, and service incidents
- Analyze issues, restore service, and escalate when necessary
- Document incidents and requests in the Service Desk system




- Create support documentation and verify ITAM records
- Complete office health checks and support business continuity testing

Requirements:

- Three or more years in a similar role
- Understanding of ITIL and Change Management
- Analytical, problem management, and organizational skills
- Bachelor’s degree or relevant technical qualification
- Strong communication, presentation, and relationship-building abilities

Bring structured incident resolution, explicit communication, and customer orientation to Citco’s regional IT support services.

📌 Junior IT Support Analyst (Halifax Regional Municipality)
🏢 The Citco Group
📍 Halifax Regional Municipality