Own recurring client relationships remotely at Blacksmith Agency, using account management and clear communication to retain and expand marketing-led brands.

As an Account Manager, you manage an established book for a remote digital agency delivering paid media, SEO, CRO, and web. You will protect renewals, identify expansion opportunities, and coordinate with strategists and delivery teams. The goal is one explicit client voice across ongoing agency work.

Key Responsibilities:

- Own retention across an established recurring client book
- Manage client relationships, renewals, and early account warnings
- Find and sell additional projects within existing clients
- Carry a seven-figure annual retention and upsell quota
- Coordinate strategists and delivery teams for clear communication

Requirements:

- Agency account management experience is required
- Experience in marketing, digital, creative, or advertising agencies
- Proven client retention and additional-work sales record
- Comfort carrying a quota
- Clear, calm communication with senior client stakeholders

Bring agency account management, retention, upselling, and stakeholder communication skills to Blacksmith Agency’s remote client portfolio.

📌 Digital Agency Account Manager (Vancouver)
🏢 Blacksmith Agency
📍 Vancouver