POSITION OVERVIEW

Reporting directly to the General Manager, the Operations Manager is the senior leader accountable for the day-to-day performance and continuous improvement of Shipmaster’s corrugated Sheet Plant. The role provides plant-wide leadership across production supervision, maintenance, shipping, quality and continuous improvement, and production coordination. The successful candidate will independently drive safe, reliable, customer-focused, and costeffective operations while developing the capabilities of the plant team.

KEY RESPONSIBILITIES

- Operational execution: Lead and coordinate manufacturing, maintenance, scheduling and shipping across shifts; improve throughput, capacity utilization, changeovers and workflow in a high-mix, short-run environment
- Customer service & quality: Own operational delivery performance (OTIF and lead time); meet customer specifications, resolve recurring defects and complaints, and strengthen GMP and quality-system discipline
- People leadership: Set clear expectations, build trust, delegate effectively, coach and develop direct reports, address performance issues and encourage open communication.
- Maintenance & reliability: Drive preventive maintenance, root-cause resolution of breakdowns, critical-spares planning and equipment performance, support justified equipment upgrades and capital proposals
- Continuous improvement: Challenge existing practices and personally lead measurable improvement projects covering setup time, downtime, waste, productivity, standard work, and sustainable cost reductions
- Safety & compliance: Lead safe-work practices, hazard prevention, investigations and corrective actions, ensuring compliance with applicable company policies, workplace requirements
- Cost & resource management: Control labour efficiency, overtime, waste,



maintenance spend and other controllable costs; support budgets, staffing plans, inventory management and capital business cases
- Performance & teamwork: Use KPIs and daily/weekly reviews to identify gaps, assign actions and follow through; collaborate closely with Sales, Customer Service, Finance, HR and the General Manager

REQUIRED EXPERIENCE & QUALIFICATIONS

- 7+ years of progressive manufacturing operations experience, including at least 3 years successfully leading supervisors or multidisciplinary teams; stronger plant-level leadership experience preferred
- Solid corrugated packaging or converting experience strongly preferred, ideally in a sheet plant; practical understanding of equipment, scheduling, short runs and frequent changeovers
- Demonstrated results in production performance, safety, quality, maintenance reliability, cost control and structured continuous improvement
- Strong analytical and computer skills, including Excel and manufacturing ERP / reporting systems; sound operational and financial judgment
- Post-secondary education in Engineering, Operations, Manufacturing, or Project Management is an asset; equivalent relevant industry experience considered

ESSENTIAL LEADERSHIP COMPETENCIES

Exceptional communicator and relationship builder; approachable, credible and respectful at every level. Proactive and willing to challenge the status quo. Personally accountable for execution and results. Skilled at delegation, coaching, conflict resolution, decision-making and leading change. Calm under pressure, team-oriented and comfortable making sound decisions with limited supervision.

MEASURES OF SUCCESS

Sustained performance in safety, employee engagement, OTIF, lead time, quality, productivity, downtime, waste and controllable costs; stronger supervisors and team accountability; measurable, and lasting improvement initiatives.

📌 OPERATIONS MANAGER (Markham)
🏢 Shipmaster Containers
📍 Markham