Regular/Temporary

Temporary

Location

Central Campus

Open Date

2026/11/02

Job Type

Limited Term (=12 month)

Close Date

2026/11/15

Employee Group

Unifor Unit 1, Staff

Favorite Job

Department

UTS Digital Experience

Full/Part Time

Full-Time

Salary Grade/Band

Grade 11

Salary Range

$41.99 - $59.09 (hourly)

Job Code

JD0630

Existing Vacancy

Yes - Newly Created Position

Contract Duration

12.3 Months

Target Number of Openings

1

35

Schedule

Monday - Friday, 8:30 am - 4:30 pm

Versatile work arrangements available

Bachelor's degree in Computer Science, Business, or a related field of study

Requires 5 years of relevant experience

Anticipated Start Date

December 2026

Job Description

Should the successful applicant be a Unifor Unit 1 bargaining unit member, who meets the eligibility conditions of Article 19.02 of the Unifor Unit 1 Collective Agreement, then the Limited Term Assignment will be defined as a Career Growth Opportunity in accordance with Article 19 of the Unifor Local 5555 Unit 1 Collective Agreement.

McMaster University fuels curiosity, inquiry, and discovery. Every day, we push the boundaries of knowledge through our world-class research, our ground-breaking approaches to teaching and learning and our commitment to operational excellence. We are seeking a talented Business Systems Specialist to support the Microsoft Copilot Premium Pilot.

About the Role

Are you passionate about helping people get the most out of technology? Join Digital Experience, Design and Delivery, a team within University Technology Services (UTS) dedicated to providing exceptional service and support to the McMaster community. We value transparency, innovation,



and accountability in everything we deliver, and our work directly supports McMaster University's strategic vision, Bolder Together .

The Business Systems Specialist acts as a technical and consulting resource to various University departments and units with respect to the planning, implementation, and maintenance of information technology systems. Supports the University's academic and administration departments throughout the Project Life Cycle for medium to large projects, including post-production support and ongoing maintenance.

For the Microsoft Copilot Premium Pilot, the role will support pilot coordination, adoption, training, communications, ticket triage, stakeholder engagement, and the measurement and reporting of pilot outcomes. The role continuously gains an understanding of the University's operations and processes and how systems support those operations and provides lead-hand supervision to a team of Business Systems Analysts.

This is a one-year opportunity.

Skill and experience

- Experience supporting technology adoption and organizational change.
- Ability to develop adoption plans for different user groups.
- Ability to identify barriers to adoption and recommend interventions.




- Experience facilitating communities of practice and user sessions or similar engagement activities.
- Familiarity with change-management approaches such
- Experience developing and delivering technology training for users with varying levels of technical proficiency.
- Familiarity with Copilot Studio, Power Platform, Power Automate, Power Apps and Power BI would be an asset.

Job Description

The Business Systems Specialist acts as a technical and consulting resource to various University departments and units with respect to the planning, implementation, and maintenance of information technology systems. Supports the University's academic and administration departments by acting in a functional capacity in all phases of the Project Life Cycle for medium to large projects, including post-production support and ongoing maintenance. Continuously gains an understanding of the University's operations and processes and how systems are used in support of those operations. Provides lead-hand supervision to a team of Business Systems Analysts.

- University's operations and processes and how systems are used in support of those operations. Provides lead-hand supervision to a team of Business Systems Analysts.
- Duties and Responsibilities

Provide ongoing technical direction to Business Systems Analysts within the team and periodically to other technical staff assigned to relevant projects.

Coach and mentor junior staff in order to ensure a highly motivated and technically competent team.

Act as an on-site team lead responsible for planning, coordinating, and scheduling work assignments to ensure the completion of assigned projects.

Eva

📌 BUSINESS SYSTEMS SPECIALIST (Canada)
🏢 McMaster University
📍 Canada