Job Description

PRIMARY FUNCTIONS

Reporting to the General Manager, the Food & Beverage Manager is responsible for the overall Food & Beverage operations at the Chateau Nova Yellowknife. This hands‑on position is required to plan, organize, direct, control and evaluate the operations of the restaurant, lounge, room service and banquet and catering business at the hotel.

The Food & Beverage Manager is required to maintain a flexible schedule and be available to work shift work including evenings, weekends and holidays

Provide leadership in exceptional customer service and innovation while providing a working setting that fosters career growth and development for our Associates.

Responsible for the overall profitability for the Food & Beverage Division while working as a team within the hotel.
The position requires a strong background in Kitchen Management.

DUTIES AND RESPONSIBILITIES

- Actively promotes an environment conducive to high quality customer service and Associate relations by being a positive leadership example.
- Encourages up‑selling of all products through coaching and sets up daily up‑sell targets
- Conducts pre‑shift meetings with Associates, identifying areas of focus, addressing immediate concerns, and ensuring the Associates’ awareness of daily specials, promotions, etc.
- Trains and coaches the Associates on all service and cleanliness standards, ensuring 100% compliance.
- Ensures all Associates comply with the hotel uniform and grooming standards.
- Ensure Associates are ready for their shifts and are following policies on appearance standards.
- Responsible for the cleanliness of all outlet areas and ensures proper completion of the daily task lists.



Signs off daily lists upon completion.
- Document any discrepancies or violations of Nova Standards and Policies. Works with the General Manager to prevent reoccurrences.
- Sets, monitors and conducts Associate performance reviews.
- Ensures Associates are recognized regularly for their contribution
- Using a "hands-on" approach, assists and supervises Associates in their duties.
- Interacts daily with guests during the peak periods to ensure their satisfaction within the outlet.
- Ensures customer concerns are addressed in a timely and professional manner
- Works effectively, as a team, with the kitchen team
- Advises kitchen of food quality/presentation concerns.
- Conducts inventories of and places orders for liquor & supplies; maintains optimum stock levels to meet demands.
- Responsible for effective payroll management practices
- Maximizes customer service and minimizes labour cost through effective shift management.
- Responsible for scheduling, payroll, disciplinary actions, training and mentoring for Associates.
- Assist with the planning, preparation, and execution of ongoing promotions and events.
- Understands and enforces Health & Safety policies and security requirements.
- Programming and management of Point of Sales Systems (POS).




- Supports the Health & Safety policies and security requirements.
- Other duties may be assigned.

Weekly Expectations

- Conducts weekly audits to ensure all standards are adhered to. Communicates and works with F&B; Manager to effectively address immediate concerns and proactively address potential concerns.
- Conducts weekly inventories for liquor and supplies and maintains optimum stock levels to meet customer demand.
- Ensures all scheduling completed and posted in a timely manner.
- Takes proactive action to address any potential concerns
- Communicates challenges and successes with the hotel’s leadership team and offers suggestions for improvement.

Monthly Expectations

- Actively participates in the review of the monthly GSI scores and assists with action plans to enhance score within outlets.
- Conducts monthly inventories for liquor and supplies and maintains optimum stock levels to meet customer demand.
- Ensures all work related accidents are documented & ensures proper training is in place for Associates to avoid all hazards.
- Participates in all department and relevant hotel scheduled meetings

Quarterly Expectations

- Participates, communicates & encourages attendance to Hotel functions.

As Required

- Adheres to all brand standards, including Uniform, Hygiene and Grooming, Health and Safety, Fire Safety, and Guest Interactions.
- Ensures ALL team members are trained on fire safety plan and the procedures within.
- Informs General Manager of all safety and security issues in a timely manner.
- Documents all incidents & ensures proper training is in place for associates to avoid all haz

📌 Food & Beverage Manager - Chateau Nova Yellowknife
🏢 Nova Hotels
📍 Yellowknife