Help shape the future of scientific discovery

Join us in building the next generation of AI-powered tools that help scientists work smarter, communicate ideas, and accelerate discovery. Already trusted by over 4 million scientists worldwide, we're just getting started.

“BioRender (W18) is in the top 1% of YC companies. With AI reshaping biology research, BioRender holds unique insight into the future of science. We led their Series A because I saw the metrics firsthand - insane growth, operational excellence, and customer love unlike anything else. They’re definitely one to watch — don’t miss out on this rocket ship. ”

Garry Tan

Customer Education Manager

Location

Remote (Canada); Remote (US)

Employment Type

Full time

Location Type

Remote

Department

Customer Success

At BioRender, we’re on a mission to accelerate the world’s ability to learn, discover, and communicate science – transforming how knowledge is shared and making science open, collaborative, and easily understandable by all.

We’re shaping the future of science communication and are looking for talented individuals to help bring this vision to life

About BioRender

BioRender is on a mission to accelerate the world’s ability to learn, discover, and communicate science. We build software for scientists — from academics to biotech enterprises — to create professional-grade scientific figures, presentations, and data visualizations. Trusted by over 2 million scientists across 200+ countries, BioRender is where the world’s best science gets communicated.

The Prospect

Great customer education is one of the most scalable ways to help users succeed with BioRender. As a Customer Education Manager,



you’ll own the resources that teach our users how to get the most from the product, including the Help Center, the Learning Hub, and our training materials. You’ll keep content accurate, discoverable, and useful, while building formal training courses, digital learning paths, customer guides, and videos that help every user get more from BioRender.

This role sits within the Customer Education team and works in close partnership with Product, Marketing, and GTM teams, with a goal to increase active users, reduce friction, and make education a core driver of adoption and retention at scale.

What You’ll Do

Own and Optimize Customer-Facing Documentation

Serve as the end-to-end owner of BioRender’s Help Center: structure, content quality, accuracy, and user experience

Keep documentation current as the product evolves, and produce new articles that anticipate user needs

Use search data, support trends, and user feedback to identify gaps, retire outdated content, and continuously improve discoverability

Establish and maintain content standards, templates, and style guidelines so content stays consistent and scalable

Help maintain localization to make our content accessible to users around the world

Build and Maintain Customer-Facing Resources

In partnership with our other Customer Education Managers, produce customer-facing guides,



how-to content, and videos (scripts, screen recordings, walkthroughs) that make BioRender easy to learn and use

Develop resources that support onboarding, feature adoption, and common use cases across our user base

Partner with CSMs and Support to turn recurring customer questions into reusable content

Track learner engagement and outcomes (such as course completion and feature adoption), and iterate based on what you find

Act as the Documentation Liaison to Product, Marketing, and GTM

Partner with Product to stay ahead of releases, so documentation and learning content are ready when features ship

Own documentation for product updates, and coordinate with Marketing and GTM so launch messaging, in-product content, and enablement stay aligned

What We’re Looking For

Required

1+ years in technical writing, customer education, instructional design, or content roles at a SaaS company

Proven experience owning a help center or knowledge base, including content strategy, maintenance, and optimization

Background in life sciences, biology, or a scientific discipline, or deep familiarity with how scientists work and communicate

Experience using the BioRender system. We love our users

Exceptional writing and editing skills, with the ability to explain complex product functionality clearly and concisely

Experience creating customer guides and instructional videos

Ability to work cross-functionally with Product, Marketing, and GTM teams to stay aligned on a fast-moving product roadmap

Data-driven mindset: you track what’s working (search terms, article performance, course completion), i

📌 Customer Education Manager (Canada)
🏢 BioRender
📍 Canada