Lead Fairmont Gold operations at Fairmont Banff Springs with luxury service expertise and hands-on leadership in Banff’s alpine destination.

As Assistant Fairmont Gold Manager, you oversee the complete hotel-within-a-hotel experience, including reception, lounge operations, guest journeys, and room inventory. You lead colleagues, coordinate staffing, and maintain Fairmont, LQA, and Forbes service standards. Reporting to the Director of Fairmont Gold, you provide operational leadership during the Director’s absence. The role also supports financial accountability, revenue opportunities, guest personalization, cross-functional collaboration, and continuous improvement across the department.

Key Responsibilities:

- Lead Fairmont Gold Reception, Lounge, and end-to-end guest operations
- Coach colleagues through delegation, communication, and performance development
- Coordinate staffing around occupancy,



arrivals, departures, VIP activity, and demand
- Oversee room assignments, upgrades, inventory, and special requirements
- Collaborate with hotel departments for seamless guest experiences

Requirements:

- Luxury hotel, Front Office, club lounge, or guest relations leadership experience
- Proven personalized service and guest-expectation leadership record
- Active Alberta ProServe Certification
- Property Management System experience and Microsoft Office proficiency
- Solid financial, analytical, organizational, and communication skills

Bring luxury hospitality leadership, operational accountability, and personalized guest service to Fairmont Gold at Fairmont Banff Springs.

📌 Assistant Fairmont Gold Manager (Banff)
🏢 Accor
📍 Banff