AI Engineer (Google CCAI / Dialogflow / GECX)

Location: Remote (Canada)

Role Type: Contract or Full-Time (FTE)

Work Hours: 9:00 AM - 5:00 PM EST

Company Overview

Join Connex, a leading technology solutions provider with over 600 professionals across 14 offices throughout North America. We partner with organizations to deliver innovative technology, digital transformation, customer experience, and AI-driven solutions that create measurable business outcomes.

Our culture is built on integrity, accountability, collaboration, and continuous improvement, empowering our teams to deliver exceptional value to clients across diverse industries.

Position Overview

We are seeking experienced AI Engineers to support a strategic customer experience and conversational AI initiative. This is a highly hands-on engineering role focused on designing, developing, integrating, and optimizing AI-powered customer engagement solutions leveraging Google Contact Center AI (CCAI), Google Dialogflow CX/ES, and Google Customer Engagement Suite (GECX) technologies.

The successful candidate will work closely with solution architects, business stakeholders, cloud engineers, and development teams to build scalable, enterprise-grade AI and customer experience solutions. While experience with GECX is preferred, candidates with strong Google CCAI and/or Dialogflow experience are strongly encouraged to apply.

This prospect is available to both contract and full-time candidates and offers the flexibility of a permanently remote work environment within Canada.

Key Responsibilities

- Design, develop, and implement enterprise-grade AI-powered customer engagement solutions.




- Build and support conversational AI applications, virtual agents, voice bots, and intelligent customer service workflows.
- Design, develop, and optimize conversational AI solutions using Google Dialogflow CX and/or Dialogflow ES.
- Create and maintain intents, entities, flows, fulfillment logic, prompts, playbooks, and conversation journeys within Dialogflow environments.
- Develop integrations between CCAI, Dialogflow, GECX platforms, and enterprise applications.
- Design and build APIs, microservices, and backend components supporting AI solutions.
- Configure and customize Google Contact Center AI, Dialogflow, and Customer Engagement Suite capabilities.
- Participate in architecture discussions and contribute to technical solution design.
- Ensure solutions are scalable, reliable, secure, and aligned with business requirements.

Google CCAI, Dialogflow & GECX Platform Engineering (25%)

- Implement and optimize Google Contact Center AI (CCAI) solutions, including Dialogflow CX/ES virtual agents and conversational experiences.
- Support customer engagement and contact center modernization initiatives.
- Develop, configure, and maintain Dialogflow agents, intents, entities, flows, webhooks, and integrations.
- Configure conversational flows, routing, and AI-driven customer interactions.
- Optimize intent recognition,



conversation design, and customer engagement experiences.
- Troubleshoot platform issues and implement performance improvements.
- Collaborate with cloud and infrastructure teams to support deployment and operational requirements.
- Recommend best practices for platform utilization and adoption.

Software Development & Integration (20%)

- Develop and maintain application components using modern software engineering practices.
- Build integrations with CRM, contact center, customer support, and enterprise platforms.
- Participate in code reviews and maintain high-quality engineering standards.
- Conduct testing, debugging, and troubleshooting activities.
- Support CI/CD and deployment activities where required.
- Contribute to technical documentation and knowledge-sharing initiatives.

Collaboration & Delivery (15%)

- Work closely with cross-functional teams including product owners, architects, developers, analysts, and business stakeholders.
- Participate in Agile ceremonies and delivery planning activities.
- Provide technical guidance and input regarding implementation approaches and best practices.
- Communicate project progress, technical risks, and recommendations effectively.
- Support continuous improvement initiatives across engineering and delivery teams.

Qualifications

- 5+ years of experience in Software Engineering, Software Development, AI Engineering, or related technical roles.
- Hands-on experience implementing, integrating, or supporting Google Contact Center AI (CCAI) solutions, including Google Dialogflow CX and/or Dialogflow ES.
- Stro

📌 Artificial Intelligence Engineer (Canada)
🏢 Connex Telecommunications
📍 Canada