Location: (9am – 5pm PST) Remote, Canada

Responsibilities

- Monitor and respond to platform alerts based on priority levels
- Document issues symptom, debugging record, and solutions in ticketing system
- Communicate with technical team and provide instruction to debug
- Collect and analyze system logs from multiple sources
- Drive root cause analysis and coordinate fix timelines
- Monitor system performance metrics and indicators to validate resolution

Documentation

- Maintain and update existing knowledge base
- Create technical documentation and procedures for recent processes and features
- Collaborate with teams (development, infrastructure, operations, etc.) to design SOP, escalation path, and policies
- Break down complex technical knowledge and deliver report to the teams
- Establish clear ownership and communication channels

Technical Development

- Write scripts for automation, monitoring, and testing
- Enhance and maintain existing tools and platforms




- Create features and develop new tools

Requirements Education & Experience

- Bachelor's degree in information technology, computer science, or equivalent field
- Minimum 3 years of experience in system engineering or technical engineering

Technical Skills

- Experience with ticketing and monitoring systems
- System administration and troubleshooting capabilities
- Experience with infrastructure and system architecture
- Strong proficiency across operating systems (MacOS, Linux)
- Knowledge of best practices in system security and performance optimization

Skilled Skills

- Exceptional written and verbal communication abilities
- Ability to explain technical concepts to non-technical audiences
- Collaborative mindset with a positive attitude
- Problem-solving mindset with attention to detail

📌 System Engineer (Canada)
🏢 FPT Software
📍 Canada