McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Vendor & Operations Lead to lead vendor governance and service operations coordination across the Human Capital Management (HCM) technology portfolio, supporting HR, Payroll, Time & Attendance, Total Rewards, Talent, and related integrations.

This role establishes operational governance processes, manages vendor commitments and commercial obligations, coordinates financial planning and contract renewals, and drives timely closure of service risks and corrective actions. Working closely with HCM Solution Managers, Technical Delivery Leads, Architects, Project Managers, and enterprise partners, this role strengthens service reliability, operational transparency, cost management, and vendor accountability. Success in this role depends on ensuring vendor commitments are actively managed, operational risks are addressed, and actions are driven to closure.

This role is accountable for operational follow-through and escalation management rather than technical execution or business-process ownership. Consolidate service health, risks, vendor commitments, decisions, corrective actions, and escalations into a single operational view. Develop operational reporting focused on service outcomes, accountability, emerging risks, and business impact.

Govern Application Management

Services (AMS) commitments and performance. Problem management activities Validate vendor-reported metrics against operational performance data and agreed service-management standards. Partner with HCM stakeholders to identify service gaps and continuous improvement opportunities.

Business-Critical Calendar & Service Readiness Time collection Maintain awareness of critical HCM business calendars and coordinate vendor preparedness accordingly. Renewal & Contract Readiness Maintain an integrated contract and renewal calendar covering: Auto-renewal provisions Lead HCM requirements and commercial-readiness coordination in partnership with Procurement and Legal. Coordinate renewal reviews with Procurement, Legal, Finance, HR, and Technology stakeholders.





Support sourcing and commercial discussions through operational requirements, service-performance data, stakeholder alignment, and business priorities. Coordinate vendor spend forecasting and budget planning activities. Support invoice validation, purchase-order management, accrual planning, and variance analysis.

Maintain ownership tracking, due dates, action logs, and risk registers. Verify closure with accountable service owners, technical leads, and stakeholders. Escalate unresolved business-impacting issues with recommended options and decision support.

Recent implementations Managed-service transitions Ensure support ownership, documentation, knowledge transfer, service coverage, training, and acceptance criteria are completed prior to transition. Partner with service owners and delivery teams to ensure long-term operational sustainability. Controls & Third-Party Risk Support third-party risk management reviews and remediation efforts.

Track compliance, audit, and risk-mitigation actions through successful completion. Proactively manage overdue actions and unresolved risks. Bachelor's degree or equivalent combination of education and experience. 7+ years of experience in vendor management, service delivery, operations management, governance, supplier management, technology operations, or related disciplines.

Experience governing enterprise HCM SaaS platforms and managed application services.

Experience supporting HR Technology, Payroll, Time & Attendance, Benefits, Talent, or Workforce Management environments.

Experience managing vendor performance, corrective-action plans, operational governance programs, and service reviews. Understanding of payroll and time-and-attendance service criticality, sensitive employee data, and business-cycle dependencies.

Experience with IT Service Management (ITSM), including: Incident Management Problem Management Change Management Experience translating contracts and statements of work into measurable service obligations, financial controls, operational reporting, and vendor accountability measures.

Experience managing SLAs, KPIs, scorecards,



and service-performance metrics.

Experience supporting operational readiness, business continuity, and risk-management activities. Strong communication, executive presentation, and stakeholder management skills. Ability to coordinate across HR, Payroll, Technology, Finance, Procurement, Legal, Security, and external vendors without direct reporting authority. Familiarity with Workday, ADP, UKG, Oracle HCM, SAP SuccessFactors, Ceridian, or similar enterprise HCM platforms.

Experience supporting HCM managed-service providers and AMS engagements. ITIL Foundation or related service-management certification.

Experience supporting enterprise-scale vendor ecosystems and outsourced technology services. Renewals and contract notice periods are managed proactively without avoidable last-minute escalations. Vendor commitments and corrective actions have documented owners, target dates, and verified closure.

Service reporting reflects business outcomes and operational impact, not solely vendor-reported SLA attainment. Payroll, benefits, compensation, and other critical HCM cycles have documented support readiness, escalation coverage, and operational continuity plans. Governance forums consistently drive accountability, risk mitigation, and service improvement.

Vendor-related risks, audit findings, and operational issues are resolved in a timely manner. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

McKesson job postings are posted on our career site: careers.McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities.

If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) disability_accommodation@mckesson.

📌 Sr. Vendor & Operations Lead (Winnipeg)
🏢 McKesson
📍 Winnipeg