Lead Neptune’s customer support organization from Mississauga in a hybrid senior management role spanning scheduling, escalations, and field coordination.

The Senior Manager, Customer Communication & Support owns Neptune’s customer-facing front door. You will build support workflows, coach people, and coordinate appointment booking, multi-channel inquiries, and technical escalations. The role serves customers, contractors, the public, and internal teams across installation projects and Neptune 360 support.

Key Responsibilities:

- Lead appointment booking, calendar management, and customer scheduling teams
- Own support for meters, endpoints, software, and Neptune 360
- Manage frontline and tiered T1/T2 escalation processes




- Coordinate contractor support and field dispatch issue resolution
- Report support volume, response times, and satisfaction trends

Requirements:

- Bachelor’s degree or equivalent education and experience
- Seven-plus years in support, contact centers, or field coordination
- Three-plus years managing people
- Robust coaching, communication, and workflow improvement skills
- Comfort with contact center, ticketing, and scheduling systems

Bring customer support leadership, process design, and escalation expertise to Neptune’s hybrid operations in Mississauga.

📌 Senior Customer Support Operations Manager (Mississauga)
🏢 Neptune Technology Group Canada
📍 Mississauga