Executive Flight Centre Group Ltd. (“Executive Flight Centre” or “EFC”) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC is part of a national aviation platform which offers a diverse range of services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.

EFC takes pride in being an equal opportunity employer committed to the principles of employment equity. We value diversity in our workforce and have made a commitment to ensure equitable representation of women, indigenous peoples, persons with disabilities and visible minorities at all occupational levels within our workforce. We believe that the diversity of our employees strengthens the company and furthers both individual and company successes. EFC is committed to inclusivity, equity, and accessibility in the selection of our teams and throughout employment. If you require accommodation during the recruiting process, please let us know.

Our Terrace location is seeking an experienced Operations Manager to support our diverse operations. This full-time position.

Description

Reporting to the Base Manager, the Operations Manager leads EFC's main terminal operations at Northwest Regional Airport Terrace-Kitimat, including above-wing customer service and below-wing ground handling. The role oversees administration, facilities, maintenance, workforce leadership, training, and compliance functions supporting daily operations. The Operations Manager is the primary operational contact for airline partners,



the airport authority, and other stakeholders, ensuring service level agreements (SLAs) are met, exceptional customer service is delivered, and a safety-first culture is maintained.

Responsibilities

Leadership & Team Management

- Provide leadership, direction, coaching, and support to terminal employees and supervisors.
- Foster a positive, accountable, and safety-focused work environment.
- Manage employee performance through coaching, recognition, performance reviews, and corrective action when required.
- Support employee engagement, retention, development, and succession planning initiatives.
- Ensure appropriate staffing levels through effective scheduling and workforce planning.
- Promote teamwork, professionalism, and alignment with Company values and objectives.

Operations Management

- Oversee daily terminal operations to ensure safe, efficient, and compliant service delivery.
- Monitor operational performance and implement continuous improvement initiatives.
- Coordinate resources, equipment, and personnel to meet operational requirements and customer expectations.
- Ensure compliance with all Company policies, airline partner requirements, airport authority regulations, and applicable legislation.
- Support operational readiness for audits, inspections, and business growth opportunities.




- Investigate and resolve operational challenges in a timely and effective manner.

Safety, Security & Compliance

- Champion and promote a safety-first culture throughout the operation.
- Ensure compliance with all health, safety, security, quality, and environmental requirements.
- Conduct regular safety inspections, compliance reviews, and operational audits.
- Investigate incidents, identify root causes, and implement corrective actions as required.
- Comply with and participate in the Company's Health & Safety and Quality programs and initiatives.
- Ensure staff maintain required certifications, permits, and training credentials.

Customer Service

- Promote a culture of service excellence throughout the operation.
- Ensure exceptional, courteous, and respectful customer service.
- Develop and maintain strong relationships with customers, airline partners, and stakeholders.
- Address customer concerns, complaints, and service issues in a skilled and timely manner.
- Monitor service standards and implement improvements where necessary.

Financial Management

- Manage departmental budgets, labour costs, and operational expenditures.
- Monitor financial performance and identify opportunities for cost savings and operational efficiencies.
- Review and approve purchases, invoices, and expenditures within authorized limits.
- Support the achievement of operational and financial objectives.
- Ensure resources are utilized effectively and responsibly.

Training & Quality Assurance

- Ensure employees receive required onboarding, recurrent training, and qualifications.
- Monitor training compliance and maint

📌 Operations Manager (Terrace)
🏢 Executive Flight Centre Group
📍 Terrace