BUSINESS SYSTEMS SPECIALIST (Digital Experience)

Regular/Temporary

Regular

Location

Central Campus

Open Date

2026/10/30

Job Type

Continuing

Close Date

2026/11/12

Employee Group

Unifor Unit 1, Staff

Favorite Job

Department

UTS Digital Experience

Full/Part Time

Full-Time

Salary Grade/Band

Grade 11

Salary Range

$41.99 - $59.09 (hourly)

Job Code

JD0630

Existing Vacancy

Yes - Backfilling as Existing

Target Number of Openings

1

35

Schedule

Monday - Friday, 8:30 am - 4:30 pm (adaptable work arrangements available)

35 hours/week

Bachelor's Degree in Computer Science, Business, or a related field of study.

Requires 5 years of relevant experience.

Anticipated Start Date December 2026

Job Description

McMaster University fuels curiosity, inquiry, and discovery. Every day, we push the boundaries of knowledge through our world-class research, our ground-breaking approaches to teaching and learning and our commitment to operational excellence. We are seeking a talented Business Systems Specialist to help faculty, staff, and students maximize the value of technology by leading adoption initiatives and enhancing the overall user experience.

University Technology Services (UTS) is the central IT department serving McMaster and reporting into the AVP & Chief Technology Officer within the administrative portfolio of the Vice-President, Operations & Finance (VPOF). McMaster IT and UTS, play a critical role in the successful investment, integration, and implementation of technology at McMaster University.

About the Role

Are you passionate about helping people get the most out of technology? Join Digital Experience, Design and Delivery, a team within University Technology Services (UTS)



dedicated to providing exceptional service and support to the McMaster community. We value transparency, innovation, and accountability in everything we deliver, and our work directly supports McMaster University's strategic vision, Bolder Together.

As our Business Systems Specialist, you will be a trusted technical and consultative partner, helping faculty, staff and students discover how information technology can enhance the way they teach, learn and work. This role is ideal for a self-motivated professional who enjoys taking initiative and seeing ideas through to impact.

In this role, you will lead the adoption of digital technologies across the University and build meaningful partnerships throughout the campus community. You will bring an appreciation for the complexities of supporting a large and diverse user base, including non-technical users, along with a genuine commitment to making technology accessible to everyone. Experience in teaching and learning, strong client engagement skills, and experience supporting the adoption of Microsoft 365 products, including Copilot Premium, are considered assets.

Key Responsibilities

Provide consultation and support to faculty, staff and students by assessing business needs, recommending technology solutions,



and supporting the adoption of existing and emerging technologies, including Microsoft 365 services and new platform capabilities.

Lead technology adoption initiatives through change management, communications, user engagement and training strategies for new and enhanced services.

Develop learning resources and deliver training on enterprise technologies, including Microsoft Teams, SharePoint, OneDrive, Power Automate, Microsoft 365 Copilot, Copilot Chat and Copilot Studio, while coordinating learning opportunities with vendors and external partners.

Support the evaluation, implementation and rollout of Microsoft 365, Microsoft 365 Copilot, Copilot Chat, Copilot Studio and other emerging technologies, ensuring alignment with university AI governance, privacy and security requirements and promoting responsible AI use through education and best practices.

Monitor service usage, adoption and user feedback, prepare reports and recommendations, and lead Communities of Practice to enhance engagement and continuous improvement for technologies such as Microsoft Teams and Power Automate.

Maintain user support resources, knowledge base content and self-service documentation within SharePoint, respond to support requests, elevate complex issues as required, and identify recurring issues for remediation and service improvement.

Skill and experience

Proven experience implementing and supporting Microsoft 365 technologies in a large, complex organization.

Experience developing and delivering training, communications, change management strategies and user adoption initiatives, including instructor-led, virtual and self-directed l

📌 BUSINESS SYSTEMS SPECIALIST (Canada)
🏢 McMaster University
📍 Canada