Staff Fullstack Engineer - Platform - App Core Usage | Canada | Remote Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs.

We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.Our team thrives in an innovation-driven workplace where transparency, autonomy, and trust fuel everything we do. This is a remote position.

Application Core

Services (AppCore) is a group within Platform, in the Foundations department. We build and operate systems that support Grafana’s business operations and customer experience, working closely with product teams and internal business partners. The Usage squad works on billing, rates, usage calculations, usage visibility and cloud marketplace integrations.

Our software helps customers understand their consumption and costs, and helps internal teams operate accurate, reliable billing processes. We are looking for a Staff Fullstack Engineer with strong backend experience who enjoys making complex business systems reliable, understandable and easier to operate. You will help deliver new capabilities while improving existing services, reducing repetitive manual work and addressing edge cases that affect customers and internal stakeholders.

This is a hands‑on Staff engineering role within the AppCore Usage squad. You will lead complex technical work, contribute directly to implementation and share ownership with the squad’s other Staff and Senior engineers. Our ownership includes application code, data stores, deployment configuration and the cloud infrastructure supporting our services.

We are remote‑first and global. For this role, we prefer candidates in NASA’s Eastern Time zone to provide more overlap with our EMEA colleagues. Your initial focus will be approximately 75% backend and 25% frontend.

You should be comfortable delivering across the stack, from business logic and APIs through to the interfaces customers and internal teams use. Design, build and operate backend services and APIs supporting billing, rates, usage calculations, usage visibility and marketplace workflows. Build and maintain backend services primarily in Go, with Node.js also present in our stack, and contribute to TypeScript/React applications to deliver complete features.

Improve the correctness and reliability of billing and usage workflows, including validation, reconciliation, error handling and recovery.



Identify recurring manual tasks and replace them with maintainable automation, clear operational workflows and appropriate controls. Maintain and evolve the infrastructure supporting our services, including Kubernetes workloads, scheduled jobs, cloud resources and deployment configuration.

Use infrastructure as code and automated delivery pipelines to make changes repeatable, reviewable and safe across environments. Investigate production issues across application code, databases and infrastructure, including resource exhaustion, failed jobs, slow queries and replication delays. Plan and execute service deployments, database changes and infrastructure migrations, including validation, monitoring and recovery plans.

Deliver projects from understanding requirements and proposing an approach through implementation, testing, rollout and production support. Share technical leadership through design discussions, code reviews, mentoring and practical improvements. Participate in the squad’s on‑call rotation after onboarding.

Improve dashboards, alert quality, runbooks and recovery procedures, and follow through on incident findings. You enjoy engineering work where correctness, reliability and business impact matter. You find value in improving an established system, removing a recurring operational problem or making a billing workflow easier to understand and support.

You bring a strong backend specialty while remaining willing and able to work on frontend features and supporting infrastructure. You reason about how a service behaves in production: how it is deployed, where its data lives, what happens when dependencies fail, and how the team detects and recovers from problems. You communicate clearly in writing and in conversation.

In a distributed team, you make decisions, progress and risks visible so colleagues can contribute across time zones. As a Staff engineer, you bring technical depth and sound judgment while remaining close to implementation. You collaborate constructively with other experienced engineers, welcome different perspectives and help the squad reach decisions and move forward.

We embrace thoughtful use of AI‑assisted development. We value engineers who use these tools to support exploration, implementation, testing and documentation while taking responsibility for the quality and correctness of the result. Strong experience building and operating production backend systems in Go, our primary backend language.

Professional experience contributing to frontend applications using TypeScript and React, or comparable technologies, and willingness to work across the stack as priorities change.

Experience with relational databases,



including data modelling, schema migrations, query performance and safe production changes.

Experience managing cloud infrastructure through code and working with CI/CD pipelines, environment configuration and controlled rollouts. A record of delivering projects end to end, clarifying requirements, making trade‑offs and following through after release.

Experience working remotely, with clear asynchronous communication and dependable collaboration across time zones.

Experience writing readable, well‑tested software that other engineers can understand, maintain and operate.

Experience supporting colleagues through code reviews, mentoring and constructive technical discussions.

Bonus Points For

Usage metering, billing engines, pricing and rates, financial reconciliation or customer‑facing cost management applications. MySQL operations, replication, database upgrades and performance tuning. Terraform, Jsonnet and Kubernetes deployment configuration.

Argo Workflows or comparable deployment and job‑orchestration tooling. Cloud infrastructure involving managed databases, object storage, service accounts and access controls, particularly on GCP. Data synchronisation pipelines and BigQuery integrations.

Cloud marketplace integrations across AWS, Azure or GCP. Integrations with business platforms such as NetSuite or Salesforce. In Canada, the compensation range for this role is $186,368 - $223,642 CAD.

All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. ~ Innovation‑Driven – Autonomy and support to ship great work and try new things. ~ Open Source Roots – Built on community‑driven values that shape how we work. ~ Empowered Teams – High trust, low ego culture that values outcomes over optics. ~ Balance is Key - We operate a global annual leave policy of 30 days per annum. We will comply with local legislation where applicable.

Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.

Grafana

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📌 Staff Fullstack Engineer - Platform - App Core Usage | Canada | Remote (Winnipeg)
🏢 Grafana
📍 Winnipeg