Employment Type: Full-Time, Contract

Position Status: Vacant

Work Hours: 35 hours per week (evenings and weekends work may be required at times)

Salary: $87,217- $100,475 per annum (M10) Plus comprehensive benefits

Location: 80 Woodlawn Avenue East, Toronto, Ontario M4T1C1

Contract Start Date: December 1, 2026

Contract End Date: August 15, 2027

Application Deadline: Monday, November 16, 2026

JOIN OUR TEAM

Join YWCA Toronto, where intersectional feminism, community voices, and social justice drive lasting change. We welcome women and gender diverse people of all identities into a workplace rooted in equity, collaboration, and inclusion.

ABOUT YWCA TORONTO

YWCA Toronto is dedicated to improving the lives of women, girls and gender diverse people. Our programs promote equality, economic security and lives free from violence. We help women, youth and gender diverse people flee violence, secure housing, find jobs, establish their voices, enhance skills and develop confidence. We offer a range of housing options, employment and training programs, community support programs, girls' and family programs. We also engage in systemic advocacy.

KEY RESPONSIBILITIES

- Provides oversight of shelter, transitional, and permanent housing staff providing direct client service to 1st Stop Woodlawn participants
- Maintains financial records in accordance with funder guidelines and the policies, procedures and practices of the Association
- Builds and maintains relationships with external partners, such as landlords, health providers, and community organizations
- Participates with the Director to develop long and short-term plans for the program to meet the identified needs of the participants and the overall organizational objectives




- Ensures that program is meeting standards set out by City of Toronto Shelter and Support Services, The Ministry of Children, Community and Social Services and other government agencies
- Ensures compliance with applicable legislation such as the Residential Tenancies Act and City of Toronto Multi-tenant Houses By-Law
- Collaborates with the Housing Administration department to facilitate tenancies, participate in eviction prevention measures, and engage the Landlord and Tenant Board tribunal when needed
- Ensures the hiring, training, supervision and regular evaluation of shelter, transitional, and permanent housing staff, in accordance with the Human Resources policies of the Association and in consultation with the Director, Shelters and Clinical Services.
- Ensure the collection and submission of participant and program data in line with the YWCA Toronto's central data collection system.
- Ensures the promotion and proactive implementation of the Access and Equity policies and procedures of the Association in consultation with the Director of Human Resources and Administration for staff and program participants.

QUALIFICATIONS

- Advanced knowledge of concepts and theories of social work, group work and counselling normally acquired through the completion of a graduate degree in Social Work, Psychology,



or Counselling (Cases for Equivalency will be considered);
- Seven to Ten years directly related experience in a shelter or supportive housing environment (or equivalent) providing support to individuals living with experiences of homelessness, poverty, violence/trauma and concurrent diagnosis.
- Management and supervisory experience required
- Ability to understand and interpret legislation that includes the Ontario Human Rights Code, Residential Tenancies Act as well as municipal, provincial, and federal government policies related to shelter and supportive housing management
- Maintains working knowledge of Toronto Shelter Standards
- Knowledge of group social work best practices
- Thorough knowledge of access and equity issues and demonstrated commitment to working with diverse communities and work environments
- Demonstrated community engagement strategies that include creative ways of fostering leadership and capacity building in team.
- Demonstrated ability to understand clinical case management support functions for women and gender diverse people
- Knowledge of financial and human resource management required
- Working experience in a diverse unionized workplace is an asset.
- Excellent written and oral communication skills are essential.
- Demonstrated conflict resolution, crisis intervention/prevention, counselling, and coaching skills.
- Demonstrated leadership skills including problem solving, organizational, and time management skills.
- A thorough knowledge of women and gender diverse people's services and access and equity issues is required.
- A working knowledge of current computer applications is necessary, e.g. Microsoft

📌 Manager of 1st Stop Woodlawn – Residential Support and Client Services (Toronto)
🏢 YWCA Toronto
📍 Toronto