At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact:

What You'll Do

Reports to: Manager, Customer Success

Travel: 25-35%

- Relationship Management
- Builds trusted partnerships with command staff, procurement, and training leads.
- Facilitates executive business reviews (QBRs, annual ROI conversations).
- Sets the tone for the partnership and develops trusted relationship with customer
- Ensures the customer understands timelines, delivery scope, key contacts.
- Translates deployment goals into success criteria (e.g., officer adoption, training outcomes).
- Internal Alignment
- Acts as a liaison between Sales, Professional Services, Support, and the customer.
- Ensures Professional Services deliverables align with broader customer goals.
- Flags any early signs of friction, dissatisfaction, or resource gaps.
- Prepares the path for smooth transition from deployment to adoption phase.
- Develops a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment
- Create success plans for your customers and document customer progress toward established goals and results
- Drives usage insights (e.g., reports on activations, training compliance, policy impact).




- Supports rollout planning for new cohorts or use cases.
- Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls
- Learn and share industry best practices in order to solve customer needs
- Not a first-line support agent, but ensures high-impact issues are addressed cross-functionally.
- Coordinates with Support, PS, Legal, or Product if needed.
- Manage escalations closely, acting as the quarterback for all critical issues and ensuring multiple internal teams are aligned
- Prepares the account for renewal discussions by demonstrating impact.
- Flags upsell/cross-sell opportunities to Sales (e.g., body-worn cameras, Fusus, VR training).
- Voice of the Customer (VoC)
- Collects feedback on product usability, training effectiveness, support responsiveness.
- Funnels feedback to Product teams to influence roadmap or services.
- Engage with your customers through regular calls, business reviews and daily needs

What You Bring

- Bachelor's degree or equivalent work experience
- 5+ years’ working in a customer-facing role and 3+ years working with Enterprise-level customers
- Robust project management skills with a proven system for tracking multiple customer requests, issues and strategic plans
- A proven track record of leading process improvements within large organizations




- Previous experience tracking product adoption and customer engagement through data-analysis tools
- Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
- Exceptional organizational, presentation, and communication skills, both verbal and written
- Demonstrated ability to deal with change and excel in high-stress situations

Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers .

Base Pay Range

$74,250 — $118,800 CAD

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The above

📌 Customer Success Manager (Sherbrooke)
🏢 Axon Enterprise
📍 Sherbrooke