Pillway is Canada’s pharmacy infrastructure company. We operate licensed pharmacies in Ontario, British Columbia and Manitoba and power digital pharmacy programs for some of the country’s largest health insurers. Our partners get a pharmacy experience under their own brand. You own day‑to‑day pharmacy operations across all three provinces, from prescription intake and processing through dispensing, packaging, fulfillment and shipping. You lead the Pharmacy Managers at each site and our intake and processing team, you build the operating model that every site runs on, and you own the numbers. You report to the Chief Administrative Officer and work alongside the Chief Pharmacist and the Director of Pharmacy Compliance. Dispensing and clinical governance remain with the Pharmacy Managers as Designated Managers at each site. Intake, processing, adjudication, dispensing, packaging, fulfillment and shipping, on time and accurate, every day. The Pharmacy Managers at each site and the Intake and Processing team lead report to you. You hire, set expectations, develop people and manage performance. You build it, document it and make it consistent across every site. Scheduling, shift coverage, pharmacist‑to‑assistant ratios and labour productivity. You also hold a seat in formulary and purchasing discussions led by the Chief Pharmacist and CAO. Work with our Customer Experience team on escalations, handoffs and response standards so pharmacy teams stay on their core work and patients get answers quick.



With the Pharmacy Managers and the Director of Pharmacy Compliance, keep every site within provincial college requirements and our quality standards. Contribute to service reporting and operational escalations for our insurer partners through the CAO, with more direct involvement as the role matures. measurable improvement in turnaround and accuracy, and a plan to standardize the model across all sites. Licensed pharmacist eligibility to register in BC and Manitoba is an asset 6+ years of progressive pharmacy operations experience, including leading managers across multiple sites or in a high‑volume central‑fill or fulfillment pharmacy. Hands‑on Kroll experience and experience with pharmacy automation (Not just managed one that was already running. Strong in workflow design, capacity planning, performance management and change management. Comfortable on the floor, comfortable with data, direct in how you communicate. An asset: centralized dispensing, mail‑order or technology‑enabled pharmacy; Decisions get made quickly, with data, and reviewed in 90‑day cycles. If you want to build the operation that a national digital pharmacy runs on, it is. Pillway supports a workforce of diverse backgrounds and encompasses policies and initiatives designed to help all employees feel welcomed and well‑equipped to succeed. We are an inclusive employer and provide accommodations for applicants with disabilities throughout the recruitment process.

📌 Director, Pharmacy Operations (Brampton)
🏢 Pillway
📍 Brampton